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Job description
A dedicated point of contact based at a clients location, responsible for managing the overall relationship, communication, and delivery of IT services, ensuring alignment with client needs and expectations while fostering a strong working partnership on-site. This is a crucial role in overseeing the successful execution and completion of projects and service delivery. Their responsibilities often span strategic planning, team leadership, client management, and ensuring operational excellence.
Key roles and responsibilities of an Ensite engagement partner in an IT organization:
Client Relationship Management:
Building and maintaining strong relationships with key client stakeholders at all levels, including decision-makers and technical teams.
Proactively communicating project updates, challenges, and successes to clients.
Managing client expectations and addressing concerns promptly.
Project Delivery Oversight:
Monitoring project progress against timelines and budgets, identifying potential risks and mitigation strategies.
Ensuring quality standards are met throughout project execution.
Coordinating with remote IT teams to deliver project deliverables on time.
Identifying, assessing, and mitigating risks associated with project delivery. Developing contingency plans to address potential issues.
Managing project financials, ensuring profitability, and controlling costs.
Leadership and Team Management:
Managing and motivating the onsite IT team, providing mentorship and performance feedback.
Facilitating collaboration between onsite and remote teams.
Managing and directing teams of Project Managers and potentially other delivery-focused roles, including remote or offshore teams
Overseeing resource allocation and staffing to ensure projects are adequately supported.
Key skills required:
Excellent communication and interpersonal skills
Strong technical knowledge across various IT domains
Project management expertise
Client-centric approach and ability to build trust
Leadership and team management skills
Problem-solving and analytical abilities
.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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