Usage of Conventional AI
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy here.
Job description
Role Summary
The Pega Lead Business Architect (LBA) acts as the bridge between business stakeholders and
the Pega delivery team. The LBA leads business architecture, requirements definition, and
process design to ensure Pega solutions align with business goals and deliver measurable value.
Key Responsibilities
Lead business architecture and process design for Pega applications
Work closely with business stakeholders to understand objectives, pain points, and KPIs
Translate business requirements into Pega-ready functional requirements
Define case types, stages, steps, SLAs, and business rules
Own and manage backlog, user stories, and acceptance criteria
Facilitate workshops, design sessions, and stakeholder meetings
Ensure alignment between business vision and technical implementation
Pega Skills
Pega LBA Certification (mandatory)
Strong knowledge of:
o Pega Case Management
o Direct Capture of Objectives (DCO)
o App Studio & Dev Studio
o Requirements management & traceability
Experience with process modeling and workflow design
Business & Functional Skills
Business process analysis and optimization
Requirements elicitation techniques (workshops, interviews, story mapping)
Agile/Scrum methodology experience
KPI definition and reporting
Experience in Banking projects – Mandatory
Experience in KYC/CDD Domain - Preferred
Domain knowledge (Banking, Insurance, Healthcare, Telecom, etc.)
Soft Skills
Excellent communication and presentation skills
Dutch Speaking - Mandatory
Strong stakeholder management and facilitation abilities
Analytical and problem-solving mindset
Ability to influence decisions and manage expectations
Experience
10+ years of overall IT or business analysis experience
3–7+ years working on Pega implementations
3+ years in a Pega LBA or senior BA role
Preferred Qualifications
Experience in large-scale or enterprise Pega programs
Exposure to decisioning, customer service, or digital transformation
Knowledge of regulatory or compliance-driven environments
Qualification
Role Summary
The Pega Lead Business Architect (LBA) acts as the bridge between business stakeholders and
the Pega delivery team. The LBA leads business architecture, requirements definition, and
process design to ensure Pega solutions align with business goals and deliver measurable value.
Key Responsibilities
Lead business architecture and process design for Pega applications
Work closely with business stakeholders to understand objectives, pain points, and KPIs
Translate business requirements into Pega-ready functional requirements
Define case types, stages, steps, SLAs, and business rules
Own and manage backlog, user stories, and acceptance criteria
Facilitate workshops, design sessions, and stakeholder meetings
Ensure alignment between business vision and technical implementation
Pega Skills
Pega LBA Certification (mandatory)
Strong knowledge of:
o Pega Case Management
o Direct Capture of Objectives (DCO)
o App Studio & Dev Studio
o Requirements management & traceability
Experience with process modeling and workflow design
Business & Functional Skills
Business process analysis and optimization
Requirements elicitation techniques (workshops, interviews, story mapping)
Agile/Scrum methodology experience
KPI definition and reporting
Experience in Banking projects – Mandatory
Experience in KYC/CDD Domain - Preferred
Domain knowledge (Banking, Insurance, Healthcare, Telecom, etc.)
Soft Skills
Excellent communication and presentation skills
Dutch Speaking - Mandatory
Strong stakeholder management and facilitation abilities
Analytical and problem-solving mindset
Ability to influence decisions and manage expectations
Experience
10+ years of overall IT or business analysis experience
3–7+ years working on Pega implementations
3+ years in a Pega LBA or senior BA role
Preferred Qualifications
Experience in large-scale or enterprise Pega programs
Exposure to decisioning, customer service, or digital transformation
Knowledge of regulatory or compliance-driven environments
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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