Job description
- The overall responsibility of this role is to facilitate the full lifecycle of a service at Virtusa, include building, transition, and run of IT service lines
- Drive complex IT projects (infra, support, service desk). Delivering these projects on time, within budget, and within scope.
- Coordinate with other departments to ensure all aspects of each project are addressed.
- Set deadlines, assigns responsibilities, monitors, and summarize project progress.
- Prepare reports for upper management regarding project status.
- Ensure project methodologies, project delivery processes, and implementation management processes are followed.
- This includes managing and driving:
- Project Schedule
- Risk and Issue Management
- Scope Change Management Manage the project budget, including understanding and validating estimates, as well as managing project resources effectively.
- Manage global team of 15+ individuals
- Scope and present new statements of work, as needed
- Mentor team members as their reporting manager
- Provide governance for ongoing service delivery
- Act as escalation point for critical issues
- Predict staffing needs
- Review and presentation of delivery metrics
Ensure operational processes and procedures are met
Required Skills Education: Bachelors degree in IT, Computer Science, or related field and/or equivalent work experience
Qualification
- ITIL v4 certification
- 7-10 years progressive management experience, including medium to large scale projects and IT service delivery
- Understanding of ITIL framework
- Basic understanding of IT technologies
- Experience managing an Infrastructure or customer-facing support (i.e. Service Desk)
- Experience working with technology vendors
- Proficient in Microsoft Office tools, including Excel and Powerpoint
- Excellent verbal, written and presentation skills
- Proven success in managing IT projects
- Ability to handle multiple projects and assignments
- Proven ability to thrive in a fast paced, dynamic environment.
- Nice to Have Skills Experience with AWS Connect
- PMP certification
- Agile SCRUM Master certification
- Infosec experience
- Related infrastructure (network, virtualization) certification.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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