Usage of Conventional AI
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy here.
Job description
The Senior ServiceNow Developer will serve as the technical lead for the Software Asset Management (SAM) Pro module. the role will be responsible for the end-to-end design, development, and implementation of complex SAM workflows.
Key Responsibilities
Technical Architecture: Design and develop technical solutions within ServiceNow SAM Pro, including custom integrations, patterns, and complex reclamation workflows.
Module Configuration: Lead the configuration of Software Models, Entitlements, Discovery Maps, and Software Counters to ensure accurate license compliance positions.
Advanced Scripting: Write and maintain high-quality Business Rules, Client Scripts, UI Actions, and Script Includes to automate SAM processes.
Data Engineering: Oversee the normalization process and troubleshoot data discrepancies between Discovery sources (SCCM, Jamf, etc.) and the CMDB.
Integration Management: Build and manage API integrations between ServiceNow and third-party software vendors or procurement tools.
Optimization: Identify technical debt and process gaps, implementing automation to replace manual SAM tasks.
Mentorship: Provide technical guidance and code reviews for junior developers and SAM analysts.
Required Skills & Experience
7+ years of ServiceNow Development experience, with at least 3 years specifically focused on the SAM Pro module.
Expert-level JavaScript skills and a deep understanding of the ServiceNow API and Glide records.
Proven Experience implementing SAM Pro from the ground up, including content library updates and reconciliation engine troubleshooting.
Strong Data Analytics: Proficiency in SQL or advanced Excel for complex data validation and migration.
Integration Expertise: Experience with Integration Hub, Flow Designer, and Transform Maps.
Technical & Professional Competencies
SAM Lifecycle Mastery: Expertise in software reclamation, harvesting, and license optimization logic.
Platform Governance: Deep understanding of how SAM Pro interacts with the CMDB, ITSM, and ITBM modules.
Problem Solving: Ability to debug complex reconciliation issues where license positions do not match expected outcomes.
Communication: Ability to translate complex licensing logic into technical requirements for stakeholders.
Qualification
The Senior ServiceNow Developer will serve as the technical lead for the Software Asset Management (SAM) Pro module. the role will be responsible for the end-to-end design, development, and implementation of complex SAM workflows.
Key Responsibilities
Technical Architecture: Design and develop technical solutions within ServiceNow SAM Pro, including custom integrations, patterns, and complex reclamation workflows.
Module Configuration: Lead the configuration of Software Models, Entitlements, Discovery Maps, and Software Counters to ensure accurate license compliance positions.
Advanced Scripting: Write and maintain high-quality Business Rules, Client Scripts, UI Actions, and Script Includes to automate SAM processes.
Data Engineering: Oversee the normalization process and troubleshoot data discrepancies between Discovery sources (SCCM, Jamf, etc.) and the CMDB.
Integration Management: Build and manage API integrations between ServiceNow and third-party software vendors or procurement tools.
Optimization: Identify technical debt and process gaps, implementing automation to replace manual SAM tasks.
Mentorship: Provide technical guidance and code reviews for junior developers and SAM analysts.
Required Skills & Experience
7+ years of ServiceNow Development experience, with at least 3 years specifically focused on the SAM Pro module.
Expert-level JavaScript skills and a deep understanding of the ServiceNow API and Glide records.
Proven Experience implementing SAM Pro from the ground up, including content library updates and reconciliation engine troubleshooting.
Strong Data Analytics: Proficiency in SQL or advanced Excel for complex data validation and migration.
Integration Expertise: Experience with Integration Hub, Flow Designer, and Transform Maps.
Technical & Professional Competencies
SAM Lifecycle Mastery: Expertise in software reclamation, harvesting, and license optimization logic.
Platform Governance: Deep understanding of how SAM Pro interacts with the CMDB, ITSM, and ITBM modules.
Problem Solving: Ability to debug complex reconciliation issues where license positions do not match expected outcomes.
Communication: Ability to translate complex licensing logic into technical requirements for stakeholders.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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