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Service now Architect (ATC)

Hyderabad, Andhra Pradesh, India
Posted on: 08-10-2024
Job description
Collaborate with business stakeholders to understand and document ServiceNow CSM implementation and enhancement requirements Design, configure, and customize ServiceNow CSM modules to meet business needs, leveraging best practices and industry standards Monitor customer service representative performance create and manage training programs for employees handle escalated customer complaints, and develop new strategies to improve the customer experience Manage the collaborative development and sustainment of best in-class processes to ensure customer satisfaction using reporting data to make informed business decisions regarding the Customer Service department
Qualification

IRM
ServiceNow experience of mini 8 years. ServiceNow in-depth product knowledge is required (specifically on the ServiceNow GRC/IRM module)
Proven experience of delivering solutions using ServiceNow development best practices
Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc.
Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
Expected development experience in ServiceNow is minimum of 8 years.
Qualifications - External
ServiceNow experience of 6 8 years. ServiceNow in-depth product knowledge is required (specifically on the ServiceNow GRC/IRM module)
Proven experience of delivering solutions using ServiceNow development best practices
Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc.
Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
Expected development experience in ServiceNow is minimum of 8 years.

 Key job details

Primary Location
Hyderabad, Andhra Pradesh, India
Job Type
Experienced
Primary Skills
ServiceNow, Customer Service Management
Years of Experience
10
Travel
No
Job Posting
08/10/2024

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