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SBU Delivery Excellence Head As a BU Delivery Excellence Head,<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide guidance that will support the business in assessing, managing, and mitigating risks in delivery of IT services to our customers with no surprise escalation.<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate and drive customer specific assessments / improvements along with BU teams.<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay cutting edge to drive down costs and continually improve product / service quality via incremental innovations.<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Achieve operational excellence and customer satisfaction via customer aligned strategies, process, and frameworks.<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance to regulatory and external certifications like CMMI/ ISO/ etc.<o:p></o:p><o:p> </o:p>Risk Pre-emption Enablement:<o:p></o:p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review the projects and programs with independent view and pre-empt the risks and escalate to right stakeholders.<o:p></o:p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyse surprise escalations on periodic basis and implement preventive measures to reduce surprise escalations.<o:p></o:p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plan and execute internal reviews (Start Right, Execute Right, etc.); support external audits and client assessments.<o:p></o:p>

Enablement<o:p></o:p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor corrective actions and drive closure of audit findings.<o:p></o:p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate root cause analysis and implement corrective/preventive actions.<o:p></o:p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Promote use of quality tools, dashboards, and automation for effective monitoring.<o:p></o:p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Onboarding new segment heads/ account heads/ PM’s on a periodic basis through formal PM Essentials.<o:p></o:p>

SBU Delivery Excellence Head

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