Usage of Conventional AI
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy here.
Job description
Minimum Job Requirements
Skills, Knowledge, and Experience
Essential:
Proven experience in a leadership role within service delivery or customer
service.
Strong organizational and analytical skills.
Effective communicator with excellent listening and problem-solving
abilities.
Familiarity with customer service methodologies and performance metrics.
Ability to work flexible hours to support global operations.
Collaborative team contributor.
Desirable:
Experience across multiple product areas and technical environments.
Knowledge of the transport industry and fault management.
Background in automated fare collection or railway systems.
Experience in training delivery.
Education and Qualifications
Essential:
A Level education or equivalent.
Desirable:
ITIL V3/V4 certification.
Personal Qualities
Self-motivated and accountable.
Logical, detail-oriented, and proactive.
Strong interpersonal and communication skills.
Curious and passionate about learning and improvement.
Resilient and optimistic under pressure.
Adaptable and team-oriented.
The description provided above is not intended to be an exhaustive list of
all job duties, responsibilities and requirements. Duties,
responsibilities and requirements may change over time and according to
business need.
Qualification
Minimum Job Requirements
Skills, Knowledge, and Experience
Essential:
Proven experience in a leadership role within service delivery or customer
service.
Strong organizational and analytical skills.
Effective communicator with excellent listening and problem-solving
abilities.
Familiarity with customer service methodologies and performance metrics.
Ability to work flexible hours to support global operations.
Collaborative team contributor.
Desirable:
Experience across multiple product areas and technical environments.
Knowledge of the transport industry and fault management.
Background in automated fare collection or railway systems.
Experience in training delivery.
Education and Qualifications
Essential:
A Level education or equivalent.
Desirable:
ITIL V3/V4 certification.
Personal Qualities
Self-motivated and accountable.
Logical, detail-oriented, and proactive.
Strong interpersonal and communication skills.
Curious and passionate about learning and improvement.
Resilient and optimistic under pressure.
Adaptable and team-oriented.
The description provided above is not intended to be an exhaustive list of
all job duties, responsibilities and requirements. Duties,
responsibilities and requirements may change over time and according to
business need.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
Learn more
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