Amazon Connect Software Engineer
Job description
Responsibilities
- Design, develop, and optimize conversational AI experiences for voice and chat channels
- Build and enhance virtual agents using Amazon Connect, Amazon Lex, and Amazon Nova–powered GenAI
- Create conversation flows, intents, prompts, and dialog management for natural, efficient interactions
- Integrate conversational AI with Amazon Connect contact flows, CRM systems, and backend services
- Implement agent assist and real-time guidance capabilities
- Test, tune, and monitor conversations to improve accuracy, containment, and customer satisfaction
Required Qualifications
- 4+ years of experience in conversational AI, chatbot, or voice bot development
- Hands-on experience with Amazon Lex and Amazon Connect or similar platforms
- Experience working with LLMs or GenAI models for conversational use cases
- Strong skills in Python and/or JavaScript, APIs, and cloud-based integrations
- Understanding of NLP concepts such as intent recognition, entity extraction, and dialog state management
Preferred Qualifications
- Experience with Amazon Nova or Amazon Bedrock–based models
- Familiarity with Avaya contact center platforms
- Experience designing voice-first and omnichannel CX journeys
- Knowledge of speech services (STT/TTS), analytics, and conversation tuning
- Experience implementing privacy, security, and responsible AI practices
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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