Job description
Job Description: Quality Assurance (QA) Analyst – Smart Home Community & Triage Support
Role Overview
The Quality Assurance (QA) Analyst will focus on ensuring the quality of technical guidance provided externally and will act as an integral feedback loop, leveraging developer community insights to proactively improve the product and triage processes. This role is key to detecting emerging issues, maintaining technical documentation accuracy, and strengthening Google's credibility within developer communities.
Roles: 3 T2, 4 T3 and 3 T4
Experience: 8+ yrs, 5+ and 2+ years of experience
Responsibilities
I. Community Engagement and Support
- Continuous Monitoring:Continuously monitor community platforms (Stack Overflow, Reddit, GitHub issues, and relevant community forums) for Smart Home or WWGH-related questions.
- Response Quality:Provide accurate and timely responses aligned with Google’s technical, compliance, and documentation standards.
- Credibility Building Ensure replies are precise, actionable, and strengthen Google's presence and credibility in developer communities.
- Misinformation Management:Identify newly posted questions, trending discussions, or confusion topics, and flag misinformation or unverified guidance promptly.
II. Proactive Issue Detection and Escalation
- Pattern Detection:Detect patterns that may signal API regressions, documentation gaps, SDK breaks, or product bugs.
- Community Insights:Identify emerging user pain points or product regressions through community insights and feed them into the triage workflow.
- Escalation Preparation:Prepare AI-generated summaries (issue context, user impact, severity, hypothesis based on external signals) and escalate promptly to engineering or product teams.
III. Triage Enablement and Knowledge Maintenance
Knowledge Base Update:Maintain an updated FAQ, knowledge snippets, and response templates for consistent, high-quality community engagement.
Qualification
Job Description: Quality Assurance (QA) Analyst – Smart Home Community & Triage Support
Role Overview
The Quality Assurance (QA) Analyst will focus on ensuring the quality of technical guidance provided externally and will act as an integral feedback loop, leveraging developer community insights to proactively improve the product and triage processes. This role is key to detecting emerging issues, maintaining technical documentation accuracy, and strengthening Google's credibility within developer communities.
Roles: 3 T2, 4 T3 and 3 T4
Experience: 8+ yrs, 5+ and 2+ years of experience
Responsibilities
I. Community Engagement and Support
- Continuous Monitoring:Continuously monitor community platforms (Stack Overflow, Reddit, GitHub issues, and relevant community forums) for Smart Home or WWGH-related questions.
- Response Quality:Provide accurate and timely responses aligned with Google’s technical, compliance, and documentation standards.
- Credibility Building Ensure replies are precise, actionable, and strengthen Google's presence and credibility in developer communities.
- Misinformation Management:Identify newly posted questions, trending discussions, or confusion topics, and flag misinformation or unverified guidance promptly.
II. Proactive Issue Detection and Escalation
- Pattern Detection:Detect patterns that may signal API regressions, documentation gaps, SDK breaks, or product bugs.
- Community Insights:Identify emerging user pain points or product regressions through community insights and feed them into the triage workflow.
- Escalation Preparation:Prepare AI-generated summaries (issue context, user impact, severity, hypothesis based on external signals) and escalate promptly to engineering or product teams.
III. Triage Enablement and Knowledge Maintenance
Knowledge Base Update:Maintain an updated FAQ, knowledge snippets, and response templates for consistent, high-quality community engagement.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
Learn more
Awards and recognition
Syncing your Virtusa Information
Syncing Complete
Exporting your personal Virtusa brand items
Export Complete
Check your downloads folder for files and implementation instructions.
Assets are now available in your profile for future editing and use.
Loading your existing headshots
Please select any one of the images below
Downloading Secure Assets
Signing out