Usage of Conventional AI
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy here.
Job description
Technical & Process Owner: Designs the ServiceNow roadmap (upgrades, new integrations). Oversees complex licensing logic (Oracle/IBM) and validates the output of the Reconciliation Engine. Manages the N-1 upgrade path.
Detailed JD:
Strong communication skills with prior experience in client-facing and team leadership roles.
Hands-on experience with the ServiceNow SAM Pro module, including strong knowledge of contracts, license models, and product use rights for major publishers such as Microsoft, Adobe, and Oracle.
Experience in onboarding software publishers within SAM Pro.
Strong understanding of the ServiceNow platform, including ITSM, ITOM, HRSD, and other modules.
Ability to establish and manage software license compliance and the complete license lifecycle, covering purchase, installation, upgrades, reallocation, and retirement.
Experience managing software models, entitlements, and license metrics in SAM Pro.
Strong research capability to assess software products, interpret vendor license agreements, and identify licensing risks and implications.
Experience performing license reconciliation to ensure compliance with vendor contracts.
Ability to assess current processes and benchmark them against industry best practices.
Capability to suggest and implement technical measures to optimize license usage and reduce costs, including analysis of new project requirements.
Experience tracking software license usage and identifying overspending or compliance risks.
Strong analytical skills to identify optimization opportunities and cost-saving strategies.
Experience developing reports and dashboards to monitor usage, compliance, and cost savings.
Ability to create and manage workflows for software procurement, deployment, and retirement.
Effective communication with stakeholders on SAM Pro processes, policies, and procedures.
Skill Requirements
• Certified ServiceNow Architect (CSA/CAD)
• CIS-SAM (Implementation Specialist)
• Deep expertise in Microsoft/Oracle licensing rules
• ITIL v4 Managing Professional
Qualification
Key Responsibilities:
Execute weekly operational SAM cycles, including audits, compliance checks, and reporting.
Identify and resolve software compliance gaps in line with organizational policies.
Process Sourcing Requests efficiently, ensuring accurate licensing and procurement alignment.
Create and track Remediation Tasks to address compliance or licensing discrepancies.
Manage the Renewal Calendar to ensure timely renewals and avoid business disruption.
Required Qualifications & Skills:
Minimum 5+ years of experience as a Software Asset Management (SAM) Analyst.
CIS-SAM Certification (or equivalent recognized SAM certification).
Hands-on experience with Publisher Packs such as Microsoft, Salesforce, Oracle, etc.
Advanced proficiency in Excel (pivot tables, VLOOKUP, macros) and Power BI.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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