Job description
Technical Fix Agent: TResponsible for platform health. Fixes broken Discovery patterns, manages Service Graph Connectors (SCCM/Intune), scripts Flow Designer logic, and resolves Import Set errors or normalization breaks.
Detailed JD
Lead and implement ServiceNow SAM Pro integrations with SaaS publishers such as Microsoft 365, Adobe, Salesforce, Oracle, and AWS using both out-of-the-box connectors and custom APIs.
Build, configure, and maintain custom integration frameworks to support non-standard or emerging SaaS vendors.
Collaborate with procurement, IT asset management, and vendor management teams to ingest procurement and entitlement data from ERP systems such as Oracle Fusion and SAP.
Develop and optimize normalization rules, reconciliation jobs, and license metric mappings in SAM Pro.
Perform data analysis and health checks to validate license positions and ensure compliance with publisher audit requirements.
Define integration requirements, prepare technical design documentation, and support the full development lifecycle including UAT and production deployment.
Conduct stakeholder workshops and act as a subject matter expert on SAM Pro licensing models, discovery methods, and optimization strategies.
Support ongoing operationalization of the SAM Pro module through automation and process standardization.
Preferred Qualifications
ServiceNow System Admin (CSA)
JavaScript/Glide Scripting
Experience with IRE (Identification & Reconciliation Engine)
API Integration knowledge
Good understanding of ITAM, ITSM, and CMDB best practices.
Qualification
Technical Fix Agent: TResponsible for platform health. Fixes broken Discovery patterns, manages Service Graph Connectors (SCCM/Intune), scripts Flow Designer logic, and resolves Import Set errors or normalization breaks.
Detailed JD
Lead and implement ServiceNow SAM Pro integrations with SaaS publishers such as Microsoft 365, Adobe, Salesforce, Oracle, and AWS using both out-of-the-box connectors and custom APIs.
Build, configure, and maintain custom integration frameworks to support non-standard or emerging SaaS vendors.
Collaborate with procurement, IT asset management, and vendor management teams to ingest procurement and entitlement data from ERP systems such as Oracle Fusion and SAP.
Develop and optimize normalization rules, reconciliation jobs, and license metric mappings in SAM Pro.
Perform data analysis and health checks to validate license positions and ensure compliance with publisher audit requirements.
Define integration requirements, prepare technical design documentation, and support the full development lifecycle including UAT and production deployment.
Conduct stakeholder workshops and act as a subject matter expert on SAM Pro licensing models, discovery methods, and optimization strategies.
Support ongoing operationalization of the SAM Pro module through automation and process standardization.
Preferred Qualifications
ServiceNow System Admin (CSA)
JavaScript/Glide Scripting
Experience with IRE (Identification & Reconciliation Engine)
API Integration knowledge
Good understanding of ITAM, ITSM, and CMDB best practices.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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