Usage of Conventional AI
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy here.
Job description
Servicenow CMDB
We are seeking a ServiceNow CMDB Data Quality and CI Classification Specialist to maintain a highly accurate and reliable CMDB The role focuses on CI classification pattern development data quality remediation and governance ensuring that configuration items are correctly identified related and aligned with business servicesKey Responsibilities
CMDB Data Quality and Remediation Analyze CMDB data for completeness correctness uniqueness and compliance Implement data quality rules normalization deduplication and reconciliation Monitor and maintain CMDB Health Dashboard metricsCI Classification and Pattern Expertise Maintain and update CI class hierarchy within the CMDB Define refine and maintain CI identification rules and patterns for Discovery and Service Mapping Work with MID Servers probes and sensors to ensure accurate CI identification Resolve misclassified or unclassified CIs using identification and reconciliation rules discovery patterns and reconciliation logicDiscovery and Service Mapping Integration Collaborate with Discovery teams to improve CI pattern coverage Ensure end to end service visibility by mapping configuration items to business services Work with application infrastructure and service owners for CI validation and approvals Participate in CMDB governance change and audit processesReporting and Governance Develop dashboards and KPIs to track CI accuracy classification and data quality improvements Provide actionable insights to data stewards and service ownersRequired Skills
ServiceNow CMDB Discovery and Service Mapping expertise Strong experience in CI classification and pattern development including creation and maintenance of patterns rules and reconciliation logic Strong knowledge of Identification and Reconciliation Engine Knowledge of ITIL Configuration Management processes and CMDB governance Experience in ServiceNow scripting including GlideScript Business Rules and Script IncludesCertifications
Mandatory ServiceNow Certified Implementation Specialist Discovery CMDB ServiceNow Certified Implementation Specialist Service MappingCore Focus Areas
CMDB modules CI Classification and Pattern Implementation Specialist Service Mapping
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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