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Job description
Incident Management
WorkMode :WFO
Work Location : Chennai / Hyderabad
Work Timing : 2 PM to 11 PM
Primary : Incident Management
Incident Management & Crisis Leadership
Root Cause Analysis & Problem Management
Monitoring, Observability & Alerting
Cloud & Infrastructure (AWS / GCP / Azure)
Automation & Scripting
We are seeking a skilled and proactive ServiceNow professional Site Reliability Engineer specializing in Incident Management, responsible for ensuring the reliability, availability, and performance of large-scale production systems. This role involves leading major incident response, driving root cause analysis, implementing preventive measures, and improving overall operational maturity. The SRE is expected to act as the primary escalation point for critical incidents, coordinate cross-functional teams, and build processes, tooling, and automation that enhance system resilience and reduce operational toil.
The role combines technical depth in distributed systems, cloud infrastructure, observability, and automation with strong leadership in crisis management, communication, and continuous improvement.Lead end-to-end management of P0/P1 major incident response, coordinated cross-functional teams, and ensured rapid service restoration with minimal customer impact.Perform real-time troubleshooting, log analysis, and initial triage to identify root causes.
Performed deep Root Cause Analysis (RCA) and drove long-term corrective and preventive actions to eliminate recurring issues. Improved system reliability by managing SLIs/SLOs, analyzing failure patterns, and implementing engineering-driven reliability enhancements.
Developed automation, runbooks, and self-healing tools to reduce MTTR, manual intervention, and operational toil.Enhanced monitoring and observability by optimizing alerting, dashboards, and telemetry for proactive issue detection.
Supported on-call operations and acted as an escalation point, ensuring effective triage and timely resolution of critical incidents.
Collaborated with development, operations, and security teams to validate releases, mitigate risks, and strengthen production readiness.
Maintained and improved Incident Management processes, including documentation, blameless postmortems, and IM workflow maturity.
Qualification
Incident Management
WorkMode :WFO
Work Location : Chennai / Hyderabad
Work Timing : 2 PM to 11 PM
Primary : Incident Management
Incident Management & Crisis Leadership
Root Cause Analysis & Problem Management
Monitoring, Observability & Alerting
Cloud & Infrastructure (AWS / GCP / Azure)
Automation & Scripting
We are seeking a skilled and proactive ServiceNow professional Site Reliability Engineer specializing in Incident Management, responsible for ensuring the reliability, availability, and performance of large-scale production systems. This role involves leading major incident response, driving root cause analysis, implementing preventive measures, and improving overall operational maturity. The SRE is expected to act as the primary escalation point for critical incidents, coordinate cross-functional teams, and build processes, tooling, and automation that enhance system resilience and reduce operational toil.
The role combines technical depth in distributed systems, cloud infrastructure, observability, and automation with strong leadership in crisis management, communication, and continuous improvement.Lead end-to-end management of P0/P1 major incident response, coordinated cross-functional teams, and ensured rapid service restoration with minimal customer impact.Perform real-time troubleshooting, log analysis, and initial triage to identify root causes.
Performed deep Root Cause Analysis (RCA) and drove long-term corrective and preventive actions to eliminate recurring issues. Improved system reliability by managing SLIs/SLOs, analyzing failure patterns, and implementing engineering-driven reliability enhancements.
Developed automation, runbooks, and self-healing tools to reduce MTTR, manual intervention, and operational toil.Enhanced monitoring and observability by optimizing alerting, dashboards, and telemetry for proactive issue detection.
Supported on-call operations and acted as an escalation point, ensuring effective triage and timely resolution of critical incidents.
Collaborated with development, operations, and security teams to validate releases, mitigate risks, and strengthen production readiness.
Maintained and improved Incident Management processes, including documentation, blameless postmortems, and IM workflow maturity.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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