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Director AIOPS Competency Lead
Knowledge & Experience:
· Minimum of 15 years of relevant work experience in critical production environments with a focus on automation and R&D
· Experience with designing and implementing solutions using AI models (discriminative or generative) to automate Production Support activities.
· Hands-on experience with Data Lakes and an understanding of ML models
· Worked with world-class observability and AIOps suites like Dynatrace Watchdog, Datadog Watchdog, Splunk ITSI, ServiceNow AIOps, PagerDuty, Moog soft and others.
· Built large teams to scale within AIOps capabilities and a clear understanding of Delivery outcomes / benefits.
· Working knowledge of Guilds, Chapters and the concept of capability building towards a targeted competency in an organization
· Architected and estimated AIOps solutions for presales, RFP responses and proactive sales purposes to clients
· Public presence in the realm of AI and Production Support via global forums is advantageous.
· Knowledge and experience with solutions hosted on Cloud Service Providers such as AWS, Azure or Google Cloud is mandatory.
Qualification:
· ITIL certification is mandatory. Achieving Practitioner or Intermediate level certifications are preferred
· Solution Architect level certification from any Cloud Service Provider (AWS, Google Cloud or Azure)
· Certifications in AI/ML capabilities of Cloud Service Providers is advantageous.
· Certifications in ServiceNow, Dynatrace, Datadog and other observability / AIOps tools are key.
Role & Responsibilities:
· Direct liaison with customers at senior levels, including Exec level to pitch AIOps solutions tailored to their needs.
· Work with Cloud Service Provider partners to build an AIOps strategy that works with minimal lead time.
· Build the AIOps capability for the organization by curating training programmes, running guilds as well as providing experiential opportunities for team members.
· Liaise with Delivery teams to provide direction and technical thought leadership on AIOps engagements while ensuring their continued, measurable success.
· Contribute towards R&D and build reusable AIOps assets / accelerators while also ensuring their implementation, packaging, and sale to clients.
· Continuously research and create new offerings as well as capabilities in the realm of AIOps with tangible benefits.
· Contribute to the global community of AIOps experts and SREs.
· Partner with other Competency Heads to architect joint solutions that can use AIOps in their workstreams
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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