Job description
Production Support Engineer
Mandatory Skills
Skillset: Incident management, Splunk Observability, Synthetics, Open Telemetry, GCP and Knowledge in AI based applications
• 3+ Years Production Support (3rd Level – Technical) experience.
• Experience with one of the previous roles: Software Engineer, DevOps Engineer, Cloud Infra Engineer
• Adept at navigating monitoring tools, logs and events to diagnose application issues.
• Experience with Cloud-Native concepts and technologies, particularly GCP.
• Experience with Incident Management. Preferably via ServiceNow.
• Experience with Monitoring/Observability tools such as Splunk Observability, Synthetics and Open Telemetry
• Diagnose and troubleshoot technical issues related to AI software and services
• Prior experience supporting production cloud infrastructure at scale (GCP, AWS etc.)
• Have good analytical and problem-solving skills. Can solve complex problems quickly.
• Can effectively communicate complex technical issues
• Motivated and pro-active. Able to deal with uncertainty and ambiguous requirements.
• Able to support multiple on-call time zones.
Non-mandatory, but advantageous, Requirements
• GCP and Kubernetes experience is a definite benefit.
• Experience with Unix/Linux networking and operating systems.
• Experience programming with Python or DevOps experience.
• Experience writing Infrastructure as Code (e.g. Terraform)
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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