Usage of Conventional AI
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy here.
Job description
Job Description – Business Analyst (Insurance – AMS Support)
Tier: T2
Experience: 5–8 Years
Location: Chennai (Primary) / Hyderabad (Secondary)
Domain: Insurance (Claims / Underwriting / Data)
Engagement Type: Application Management Services (AMS Support)
Role Summary
The Business Analyst will support functional analysis, documentation, and operational
alignment activities within the AMS engagement. The role will focus on understanding
business processes, supporting incident analysis, and assisting in requirement gathering
across Claims, Underwriting, and Data domains.
Key Responsibilities
Support requirement gathering and documentation for incidents, enhancements, and
change requests
Perform functional analysis and assist in impact assessments
Collaborate with technical teams to clarify business rules and workflows
Assist in preparing functional specifications, process flows, and user stories
Participate in incident triage and support resolution discussions
Support UAT coordination and validation with business users
Maintain documentation, knowledge repositories, and process artifacts
Assist in reporting, dashboard preparation, and operational metrics tracking
Required Skills & Qualifications
Working knowledge of Insurance domain, preferably Claims or Underwriting
Understanding of AMS / application support lifecycle
Ability to interpret business requirements and document clearly
Basic SQL and data validation knowledge preferred
Strong communication and stakeholder interaction skills
Experience working in structured governance and SLA-driven environments
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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