Job description
Key Responsibilities:
Lead and implement ServiceNow SAM Pro integrations with SaaS publishers (e.g., Microsoft 365, Adobe, Salesforce, Oracle, AWS, etc.), including both OOB connectors and custom APIs.
Build, configure, and maintain custom integration frameworks to support non-standard or emerging SaaS vendors.
Collaborate with procurement, IT asset management, and vendor management teams to ingest procurement and entitlement data from ERP systems (e.g., Oracle Fusion, SAP).
Develop and optimize normalization rules, reconciliation jobs, and license metric mappings in SAM Pro.
Conduct data analysis and health checks to validate license positions and ensure compliance with publisher audit requirements.
Define integration requirements, create technical design documentation, and support the development lifecycle including UAT and production deployment.
Guide stakeholder workshops and act as a subject matter expert on SAM Pro licensing models, discovery methodologies, and optimization strategies.
Support ongoing operationalization of the SAM Pro module by enabling automation and process standardization.
Required Qualifications:
7+ years of experience in ServiceNow SAM Pro implementations and integrations.
Proven experience with SaaS license models and entitlement integrations for major software publishers.
Strong hands-on knowledge of ServiceNow Discovery & MID Server.
Strong hands-on knowledge of IntegrationHub and custom API integrations.
Strong hands-on knowledge of software normalization and reconciliation rules.
Strong hands-on knowledge of license metric definitions and compliance calculations.
Experience with integrating procurement systems (e.g., Oracle Fusion, Coupa) and HR systems for user-based entitlements.
Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
Familiarity with ITAM, ITSM, and CMDB best practices.
Preferred Qualifications:
ServiceNow Certified Implementation Specialist – Software Asset Management (SAM).
Experience with ServiceNow ITOM and Cloud Management modules.
Understanding of SAM governance frameworks (e.g., ISO 19770).
Knowledge of license optimization and true-up strategies for enterprise publishers.
Qualification
Key Responsibilities:
Lead and implement ServiceNow SAM Pro integrations with SaaS publishers (e.g., Microsoft 365, Adobe, Salesforce, Oracle, AWS, etc.), including both OOB connectors and custom APIs.
Build, configure, and maintain custom integration frameworks to support non-standard or emerging SaaS vendors.
Collaborate with procurement, IT asset management, and vendor management teams to ingest procurement and entitlement data from ERP systems (e.g., Oracle Fusion, SAP).
Develop and optimize normalization rules, reconciliation jobs, and license metric mappings in SAM Pro.
Conduct data analysis and health checks to validate license positions and ensure compliance with publisher audit requirements.
Define integration requirements, create technical design documentation, and support the development lifecycle including UAT and production deployment.
Guide stakeholder workshops and act as a subject matter expert on SAM Pro licensing models, discovery methodologies, and optimization strategies.
Support ongoing operationalization of the SAM Pro module by enabling automation and process standardization.
Required Qualifications:
7+ years of experience in ServiceNow SAM Pro implementations and integrations.
Proven experience with SaaS license models and entitlement integrations for major software publishers.
Strong hands-on knowledge of ServiceNow Discovery & MID Server.
Strong hands-on knowledge of IntegrationHub and custom API integrations.
Strong hands-on knowledge of software normalization and reconciliation rules.
Strong hands-on knowledge of license metric definitions and compliance calculations.
Experience with integrating procurement systems (e.g., Oracle Fusion, Coupa) and HR systems for user-based entitlements.
Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
Familiarity with ITAM, ITSM, and CMDB best practices.
Preferred Qualifications:
ServiceNow Certified Implementation Specialist – Software Asset Management (SAM).
Experience with ServiceNow ITOM and Cloud Management modules.
Understanding of SAM governance frameworks (e.g., ISO 19770).
Knowledge of license optimization and true-up strategies for enterprise publishers.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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