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We are seeking a proactive and detail-oriented Level 1 Support Engineer with experience in
Web Application Firewall (WAF) management. This role involves handling day-to-day ticket
resolutions and ensuring smooth operation of cybersecurity tasks. The ideal candidate has a
solid understanding of basic networking principles and cybersecurity concepts, along with
some prior experience managing WAF technologies.
Key responsibilities:
Provide Level 1 support, including monitoring, troubleshooting, and resolving
tickets related to WAF and other cybersecurity tools.
Assist in the daily management and maintenance of security systems with a
proactive approach.
Work closely with the cybersecurity team to ensure WAF and security measures are
effectively protecting systems and applications.
Collaborate with internal teams to enhance and implement security measures.
Escalate complex issues to higher-level support when necessary
Required Qualifications:
Previous hands-on experience with Web Application Firewalls (WAF).
Basic understanding of networking (e.g., TCP/IP, DNS, HTTP protocols) and
cybersecurity fundamentals.
Experience with Imperva, AWS, or Azure is a plus but not required familiarity with
other WAF technologies is also acceptable.
Strong problem-solving skills and a proactive attitude towards learning and
development.
Ability to communicate technical issues clearly to both technical and non-technical
stakeholders
Preferred Skills:
Experience working with cloud platforms such as AWS or Azure.
Basic knowledge of security practices and tools.
Previous experience in a support role, particularly in cybersecurity or IT operations.
Mandatory skills:
Cybersecurity
Web Application Firewalls (WAF).
TCP/IP, DNS, HTTP protocols
Imperva
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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