Usage of Conventional AI
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy here.
Pega CDH - Business Analyst
Job description
Pega CDH Business Analyst (BA) – Job Description
Key Responsibilities
Collaborate with business stakeholders to gather, analyze, and document requirements for customer engagement and decisioning initiatives.
Translate business needs into functional specifications for Pega CDH solutions.
Work with technical teams to design decision strategies, Next-Best-Action frameworks, and engagement policies.
Support configuration and validation of customer decisioning logic within Pega CDH.
Participate in user story creation, backlog grooming, and sprint planning in Agile environments.
Conduct UAT support, testing validation, and requirement traceability.
Analyze customer data and engagement strategies to improve personalization and campaign effectiveness.
Ensure solutions align with business objectives and regulatory requirements.
Required Skills
Strong experience as a Business Analyst in Pega environments, preferably with Pega CDH.
Good understanding of Pega Customer Decision Hub concepts such as:
Next Best Action (NBA)
Decision Strategies
Arbitration
Engagement Policies
Adaptive Models
Experience in requirement gathering, BRD/FRD documentation, and process analysis.
Familiarity with Agile/Scrum methodologies.
Strong communication and stakeholder management skills.
Preferred Qualifications
Experience with customer analytics, marketing automation, or decisioning platforms.
Knowledge of data models, APIs, and integration concepts.
Pega Business Architect (BA) or CDH certification is a plus.
Experience in banking, financial services, telecom, or retail industries.
Experience
5–10 years of overall Business Analysis experience
2+ years of Pega CDH experience
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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