Success Stories

Virtusa / Next-generation claims platform facilitates easier end-customer reach
Next-generation claims platform facilitates easier end-customer reach

Our client, one of the largest mutual life-insurance companies in the US and one of the largest life insurers in the world, was looking to reduce their time to market by reducing the time for their claims and settlement processes. They were also looking to maximize global reach by quickly delivering insurance products to their customers and deploying this solution in multiple languages across the globe.

  • The Challenge

    • Higher time to market for their high-frequency, low complexity claims
    • Parallel and unoptimized claims process
    • Lack of multi-lingual support
  • The Solution

    • Virtusa next-generation BPM platform
    • Pega PRPC 6.2 framework
    • Fraud scoring by including key fraud indicators
    • Resolution plan as per use case
    • Claims history feature availability
  • The Benefit

    • Upto 30% reduction in claims handling time
    • More than 3% indemnity savings
    • Straight through processing for high frequency & low complexity claims
    • Reduction in running costs for claims process