Insuring the Insurer

Our client, one of the leading insurance companies in the world, was looking for a partner who could effectively manage global claim operations across 21 countries and improve the stability, availability, and performance of its application suite.

With Virtusa’s innovative service approach, delivery excellence and unparalleled transparency, they did not need to look any further

  • The Challenge

    1. Rising costs and decreasing productivity
    2. Patchy availability and unstable application
    3. No governance and tracking mechanism
  • The Solution

    1. Managed services approach with 85% offshore leverage to deliver the services
    2. Global Command Center to monitor incidents, defects, and system performance 7×24
    3. In-life intelligence to prevent incidents, Alert analysis for proactive incident management and log analytics for quicker incident RCA
    4. Shift-left and DevOps models for effort compression and Centralized Release process to manage 21 parallel streams
    5. Progressive rollout and handoff of new implementations with exhaustive transition handbook to help to induct new country deployments
  • The Benefit

    1. 75% reduction in the number of alerts
    2. 37% improvement in productivity through LEAN and shift left
    3. 50% reduction in onboarding time
    4. 40% cost savings
    5. 45% reduction in defects

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