Virtusa built a customized enterprise search solution for the customer leveraging AI to search across multiple structured and unstructured data sources (images, URLs, pdfs, videos) to retrieve relevant information about the bank's products and services. The team offered the following solutions to the client:
- Context management: the search solution effectively responds to the customer's query and directs them to the relevant information, support tool, or communication channel with optimal efficiency
- Best-of-Breed search capabilities: the solution provided dynamic results, along with features such as type ahead, auto-complete, and typo tolerance
- Conversational search: it supported natural language-based queries and comprehended bank-specific terminology and synonyms
- Customer intent prediction: the solution could build customized search results based on customer profile, account status, recent actions, recent searches, location, etc.
- Result tuning: it allowed the bank to customize search results to promote newly launched products and customer services