Virtusa successfully worked within a collaborative, multi-vendor ecosystem to create innovative and adaptive global solutions that significantly improved claims handlin-îwhile unifying and transforming its claims organization into a high-performing business.
Our solution included Virtusa's Accelerated Solution Design (ASD) methodology to enable iterative development, and Pega's framework was implemented to create the core platform ensuring up to 70% reusability across franchise countries while reducing downstream changes.
Integrated disruptive technologies such as Robotic Process Automation for claim intake, BPM for workflow and workforce management, Mobility for 24x7 access, and Analytics for data management, operational reporting, and forecasts. VBrain RPA console manages all the activities of human workers and digital workers (a.k.a. robots) giving actionable insights for continuous optimization