Virtusa successfully worked within a collaborative, multi-vendor ecosystem to create innovative and adaptive global solutions that significantly improved claims handlin-îwhile unifying and transforming its claims organization into a high-performing business.
Our solution included Virtusa's Accelerated Solution Design (ASD) methodology to enable iterative development, and Pega's framework was implemented to create the core platform ensuring up to 70% reusability across franchise countries while reducing downstream changes.
Integrated disruptive technologies such as Robotic Process Automation for claim intake, BPM for workflow and workforce management, Mobility for 24x7 access, and Analytics for data management, operational reporting, and forecasts. VBrain RPA console manages all the activities of human workers and digital workers (a.k.a. robots) giving actionable insights for continuous optimization
Virtusa's predictive claims data and analytics solution offers insurers a platform to plug into their existing data sources and derive business insights using the dashboards and models that slice, dice and simulate the data.
At Virtusa, we have extensive Insurance experience understanding how purposeful and personal digital interactions drive real customer engagement that, in turn, drives profits.
We understand the industry challenges and propose an approach for a unified and enhanced experience across the channels.
Today's communication service providers (CSPs) operate in an increasingly competitive environment. In addition, many face heightened regulations, skills shortages, and rising customer expectations. To adapt, they must explore effective ways to consolidate data and streamline processes, maximizing the impact of their workforce.
The insurance industry's reputation of being static and sluggish in response to demand is a thing of the past. Today's customers expect insurers to scale up for calamity claims and at the same time, continue their business as usual.
At Virtusa, we identify ourselves as engineers. Our entry into the consulting and integrations market was by the split streaming acceleration of our work as engineers for various software vendors. Today, we implement transformations and our promise is to "Accelerate Business Outcomes". How does an engineering outfit deliver on this promise to accelerate business outcomes?