A unified, automated provider contracting platform that modernized all aspects of the client's complex provider relationships.
- Integrated smart BPM to manage workflow, SLA, business rules, integrations with internal systems and provide regular updates to consuming systems.
- Parallel processing of cases by creating sub cases and tasks.
- Intelligent routing of cases based on agent availability, skill and work load.
- The Network Management application was built as an end-to-end solution, which empowered business to configure state-specific rules.
- This reduced dependency on technical resources, thereby debottlenecking the process and accelerating time to market.