Virtusa implemented an enterprise-wide master taxonomy across multiple systems. This included the client's marketing portal, customer portal, and global support services among others. To ensure users saw relevant content, Virtusa added accurate, consistent metadata to the client's content using Natural Language Processing (NLP). Multiple search engines and data repositories were consolidated onto one platform - Google Search Appliance (GSA) - for improved search relevance.
Virtusa streamlined the classification process for over 2 million assets and 100 GB of content, including marketing collateral, technical documentation, knowledge management systems, community pages, and data from social media such as Facebook and YouTube. Virtusa also integrated 10+ enterprise applications including content management, collaboration, forums, knowledge management, social networking, and database applications among others.