Virtusa helped the client by implementing its integrated, web-based FMS solution to accelerate the maintenance process through automation and real-time tracking and completion.
Our solution provided easy access to building occupants – employees staying in company accommodation – for raising the maintenance request with a preferred time slot to provide the occupant with proper tracking of the asset/service and recommendation for completion, along with detailed admin reports. With a streamlined workflow, the team leaders and managers could do a quick approval of the request. To further enhance the workflow, our team provided different levels of authentication to other users based on user roles to secure the application.
Thus, with our integrated FMS solution, the client’s efficiency increased. It enabled the client to automate request tracking for end-users and team, decrease operational time, and improve user experience by automating workflow and approvals of requests along with email notifications.