Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report
97% faster execution reduces uncertainty for policyholders
A leading North American insurance services provider faced a legacy sub-process that took over 80 minutes, delaying month-end reporting and slowing services for insurers and policyholders. Virtusa rebuilt it on BigQuery, cutting runtime to 200 seconds, a 97% improvement, enabling faster closes and more reliable customer-facing operations.
"I just want to know if my claim will be processed," the worried policyholder said to the contact center agent, staring at their storm-damaged property. Hours ticked by with no answer. Each minute felt like a day, adding to the uncertainty and stalling repairs or replacements.
The delay was caused by a sub-process at the insurer’s end that took more than 80 minutes to run. On its own, this seemed routine, but as a critical step in the month-end financial close cycle, any delay cascaded downstream to reporting, analytics, and decision-making, affecting millions of lives. The leading insurer provides essential professional services across multiple regions worldwide. Its slow-running sub-process caused late reports, delayed analytics, and blocked teams from providing timely insights, translating into poor service in its key markets of North America. Insurers struggled to manage policies efficiently, and policyholders faced longer waiting times for claim updates, delayed payouts, and increased stress.
The aging, undocumented legacy code could not adapt to changing needs, turning a routine system into a bottleneck. Each lost minute rippled outward across the month-end cycle, slowing operations, increasing risk, and testing the trust of millions who depend on the insurer for speed, reliability, and peace of mind.
The insurer partnered with Virtusa to overcome these challenges and modernize critical processes to provide more reliable service for policyholders.
Close cycle-task
To reimagine the sub-process and address inefficiencies in the legacy system, Virtusa leveraged its partnership with Google. As part of a broader Data and Application Modernization initiative, Virtusa launched several proof-of-concept (PoC) projects to demonstrate rapid improvements. These POCs focused on two objectives: documenting the extensive set of stored procedures in the insurer’s systems and improving the performance of long-running on-premises processes. One POC targeted the sub-process, reimagining it using Google BigQuery on the Google Cloud Platform.
Virtusa collaborated closely with senior IT and analytics leadership at the insurer, along with Google’s partner team, to ensure the solution aligned with both technical and business goals. This cross-functional engagement helped accelerate the PoC and ensured seamless integration with existing systems.
The sub-process was rewritten to handle large volumes of data in parallel, drastically reducing execution time while maintaining high data accuracy. SQL Server data was seamlessly integrated, ensuring continuity and consistency across all downstream reporting and analytics.
The modernization set the stage for measurable improvements in process efficiency, data consistency, and overall operational performance, demonstrating tangible business value.
The revamp of the sub-process delivered dramatic improvements across the insurer’s operations, benefiting both business teams and policyholders. By addressing the bottleneck and leveraging cloud-native capabilities, Virtusa helped the insurer realize tangible gains in speed, accuracy, and reliability.
Key outcomes included:
These improvements resolved a critical bottleneck and proved the business value of targeted modernization.
Building on the measurable gains from the LER Lite sub-process modernization, Virtusa’s partnership with the insurer demonstrates how targeted improvements can scale across operations. By leveraging modern cloud technologies, Virtusa transformed a critical step in the month-end cycle, creating tangible benefits for business teams and policyholders.
The success of this PoC provides a validated approach for scaling improvements across other processes, enabling faster decision-making, improved data accuracy, and more timely service across operations. Virtusa’s partnership positions the insurer to continue its journey toward end-to-end data and application modernization, improving operational resilience and delivering faster, more reliable service to policyholders.
Previous runtime
close-cycle breakthrough
faster execution
Speak with our experts
Request an assessment, and demo our solutions.
Learn more about our customer-centric consulting and software solutions