Virtusa worked hand in hand to understand client's underlying infrastructure and built the solution on top of it.
- Customized transition plan with emphasis on client's processes and aligned Virtusa resources with client expectations
- 24x7x365 support team with joint responsibility of monitoring and service desk
- Resolver group support for dedicated towers like Server (Windows, Unix etc.), Messaging, Networking, and Storage
- Involved with customer to understand ticketing patterns and inter-dependence between applications and infrastructure
- Developed standardized Runbooks across all towers
- Trend analysis to highlight production problems
- Extended support during customer marketing activities across all towers, including disk space, network ports and bandwidth allocation, managing end user devices etc.