End-to-end IT Infrastructure Managed Services for a leading American law media firm
Virtusa worked hand in hand to understand client's underlying infrastructure and built the solution on top of it.
Customized transition plan with emphasis on client's processes and aligned Virtusa resources with client expectations
24x7x365 support team with joint responsibility of monitoring and service desk
Resolver group support for dedicated towers like Server (Windows, Unix etc.), Messaging, Networking, and Storage
Involved with customer to understand ticketing patterns and inter-dependence between applications and infrastructure
Developed standardized Runbooks across all towers
Trend analysis to highlight production problems
Extended support during customer marketing activities across all towers, including disk space, network ports and bandwidth allocation, managing end user devices etc.