Seamless claims intake and automation
- Document intelligence: Clients leverage ServiceNow’s AI-powered document intelligence to automatically extract key data from claims, reducing errors and speeding up processing.
- Integration hub: With ServiceNow’s integration hub, insurers can connect external data sources, eliminating manual data entry and streamlining workflows.
Enhanced communication and transparency
- Workflow automation: By implementing intelligent workflows, insurance providers can ensure all stakeholders receive real-time updates, reducing miscommunication and delays.
- Multi-channel notifications: Clients use email, SMS, and self-service portals to inform policyholders about claim status, boosting satisfaction and retention.
Modernizing legacy systems with cloud-based technology
- Single, scalable platform: Virtusa enables insurers to transition to a modern, cloud-based platform that handles claims at scale without high infrastructure costs.
- Low-code development: Clients can rapidly develop and customize claims management applications using ServiceNow’s App Engine, reducing reliance on traditional development cycles.
Ensuring data quality and compliance
- Automated data validation: Organizations enforce data integrity rules with ServiceNow’s Data Policies, ensuring compliance with GDPR, HIPAA, and SOX.
- Centralized data management: A unified data ecosystem gives insurers access to real-time, accurate claims information, reducing errors and compliance risks.
Achieving efficiency gains and cost savings
- Faster claims processing: Insurers reduce claims cycle times by nearly 50% through automation and streamlined workflows.
- Lower error rates: Not-in-good-order (NIGO) claims decrease by 70%, significantly reducing rework.
- Operational cost reductions: AI-powered automation helps clients achieve up to 40% cost savings by minimizing manual intervention.
- Higher productivity: ServiceNow’s App Engine increases end-user efficiency by 50%-75%, while developers become 4x more efficient in workflow automation.