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Virtusa leverages proprietary tools and accelerators and deep industry domain expertise to accelerate the implementation of Salesforce Health Cloud.
The solution is designed to harness the security of the cloud and digital technologies to deliver a real-time view of each patient’s care plan and health data.
As a premium Salesforce partner, we have extensive experience with industry-leading integration platforms and FHIR interoperability standards. We help seamlessly integrate Communities, Health Cloud, and Data Privacy to optimize the patient experience.
Our clients have achieved the following outcomes:
- 75% improvement of call-handle time
- 30% reduction in the number of contact center FTEs
- 50% faster provider onboarding
Features of Salesforce Health Cloud
Virtusa helps adopt key Salesforce capabilities to help clients deliver
better patient care and achieve profitable business outcomes.
Coordinate post-acute care
Reduce the readmittance of patients to hospitals by improving connectivity between care teams and patients. We help deliver better outcomes in the age of value-based care with the coordinate post-acute care solution. In addition, clients can achieve a panoramic view of each patient to enable closer communication and enhanced collaboration among care teams.
The solution helps:
- Care management and coordination
- Medical referral management
- Clinical workflow
- Clinical documentation
- Analytics, reporting, and dashboarding
Personalize contact center experiences
Personalize contact center experiences with AI capabilities that empower agents to connect patients to the care facility rapidly. We help improve customer satisfaction by enabling agents with the right tools to address queries effectively. The solution integrates the core system with electronic health records (EHRs) to give agents instant access to relevant patient information.
The solution helps:
- Appeals and grievances management
- Call and inquiry management
- Patient scheduling
- Eligibility verification
- Pre-visit activity management
We empower our clients to change, disrupt, and tackle today’s business challenges with the Salesforce Health Cloud solution.
Virtusa's Salesforce Health Cloud is a solution designed to enhance patient experiences by harnessing the security of the cloud and digital technologies to deliver a real-time view of each patient's care plan and health data. As a Salesforce Platinum partner, we have extensive experience with industry-leading integration platforms and FHIR interoperability standards. We help seamlessly integrate Communities, Health Cloud, and Data Privacy to optimize the patient experience. We have a thorough understanding of industry challenges due to our long-standing partnerships with leading healthcare firms.
Healthcare is undergoing a massive transformation due to rising patient needs, increased scrutiny from governments, and technologies disrupting treatment protocols. Payment reforms and regulations are also shifting focus from the volume of care to value-based care. The race to deliver value drives a progressively interconnected health system with the proliferation of non-traditional care teams and deepens partnerships.
Some of the notable challenges for healthcare providers that do not have Salesforce Health Cloud integration include:
- Lack of real-time overview of patient data
- Rising patient expectations
- High volumes of phone calls into call centers
- Readmittance of patients to hospitals
The goal of Virtusa's Salesforce Health Cloud is to deliver the proper care at the right time by harnessing the security of the cloud and digital technologies to deliver a real-time view of each patient's care plan and health data. The Salesforce patient experience is made easy by storing data in a centralized location that allows for quick viewing on any device, making care coordination and engagement more efficient. Virtusa has extensive experience with industry-leading integration platforms and FHIR interoperability standards. We help integrate community Health Cloud and data privacy seamlessly, which is essential in optimizing patient experience and contact center enhancements.
With Salesforce Health Cloud, providers can:
Coordinate post-acute care:
- Reduce readmissions of patients to hospitals by connecting care teams and patients.
- Transform the entire post-acute care experience.
- Singular view of patient data to enable closer communications and better collaboration between care teams.
- Deliver better outcomes in the age of value-based care.
Personalize contact center experiences:
- Empower agents to connect patients to the proper care quickly.
- Integrate with EHRs and core systems of record to give agents instant access to all relevant patient information.
- Automate agent workflows through AI-powered recommendations.
- Exceed patient expectations by giving agents the tools to solve inquiries in the first instance.
Virtusa's Salesforce Health Cloud is a solution that harnesses cloud technologies that can help healthcare providers in the following ways:
- Native to Salesforce and installs "out of the box" rapid deployment and integration.
- Easy expansion and integration with Marketing Cloud.
- Drive down costs by reducing the number of patient touchpoints for successful outcomes.
- Omnichannel patient engagement and intelligent data usage
Virtusa's Salesforce Health Cloud is a solution that harnesses cloud technologies that can help patients in the following ways:
- Complete access to Electronic Health Records (EHRs) for faster resolution.
- Increased confidence in providers with more information.
- HIPAA-compliant mobile apps for instant access.
Virtusa's Salesforce Health Cloud provides real-time insights into patient data that empowers healthcare providers to advance better health outcomes. By having a 360-view of patient records, healthcare organizations can easily track task assignments and access a collaborative care network that better manages patient populations. We can tailor communication preferences to prioritize the patient's needs.
With Salesforce Health Cloud implementation, our clients have achieved the following outcomes:
- 75% improvement of call-handle time
- 30% reduction in the number of contact center FTEs
- 50% faster provider onboarding
Salesforce Health Cloud implementation is made seamless and secure. It allows patients to access digital platforms for real-time health assessments and provide a personalized experience with their healthcare provider. Our cloud solution helps healthcare organizations easily collect and analyze patient data while streamlining compliance standards and reducing operational costs. Virtusa is a premier Salesforce partner empowering our clients to change, disrupt, and tackle today's business challenges by leveraging proprietary tools, accelerators, and deep industry domain expertise to accelerate the implementation of Salesforce Health Cloud.
Success stories include:
- Virtusa integrates CRM and marketing campaigns with Marketing Cloud
We enabled a large healthcare services provider to maximize their marketing audience and integrate CRM and marketing campaigns with Marketing Cloud. Though we designed the campaign in the Sales Cloud CRM, we helped deploy and sync it to Marketing Cloud to implement the lead capture and conversion scenario quickly.
- Virtusa assisted a leading oral healthcare organization to streamline their appeals and grievances (A&G) cases
A leading oral healthcare organization wanted to streamline its A&G case management. Virtusa helped them implement and leverage the capabilities of Salesforce Health Cloud to streamline their A&G cases and support growth through a business-enabled solution.
- Virtusa helps leading healthcare organizations improve their cost-of-operations
A leading healthcare organization is currently placed on Salesforce Sales Cloud and wanted to incorporate additional capabilities of Health Cloud for accurate case management. Virtusa helped them implement a personal portal with FAQs, Chatbot, messaging, EMR, and financial systems integration.
- Virtusa enabled a leading healthcare payer in the US to consolidate their contact center operations
The client was struggling with multiple desperate contact center technologies. They wanted to scale up their SFDC process to handle many call volumes per year. Virtusa helped them consolidate their contact center application with cloud solutions.
Virtusa's partnership with Salesforce has helped the healthcare industry implement an interconnected system that allows providers to engage more effectively with patients. Virtusa provides deep engineering knowledge and expertise that has helped speed up the digital transformation of many healthcare organizations by successfully implementing cloud-based solutions. Our Salesforce Health Cloud solution provides analytics to track patient health and maintain the data on an organized dashboard.
Our health management solution gives an overview of patient data. It merges it with the electronic health record (EHR) systems, allowing easier access to records and faster implementation of care treatments. Data interoperability makes care coordination and patient engagement are made more efficient by data interoperability that helps simplify clinical documentation, clinical workflow, and medical referrals.
Customer relation management is made seamless with a flexible platform that uses real-time patient data integrated from EHRs and wearables to help healthcare providers create customized care plans and communicate via shared messages.
Virtusa's cloud-based health management solution empowers patients to stay well-informed on their healthcare journey with a highly secure platform that provides quick access to their medical information and simplifies data workflows, helping providers devise effective care plans quickly.