Virtusa leverages proprietary tools and accelerators and deep industry domain expertise to accelerate implementation of Salesforce Health Cloud.
The solution is designed to harness the security of the cloud and digital technologies to deliver a real-time view of each patient’s care plan and health data.
As a premium Salesforce partner, we have extensive experience with industry-leading integration platforms and FHIR interoperability standards. We help seamlessly integrate Communities, Health Cloud, and Data Privacy to optimize patient experience.
Our clients have achieved the following outcomes:
- 75% improvement of call-handle time
- 30% reduction in the number of contact center FTEs
- 50% faster provider onbording
Features of Salesforce Health Cloud
Virtusa helps adopt key Salesforce capabilities to help clients deliver
better patient care and achieve profitable business outcomes.
Coordinate post-acute care
Reduce readmittance of patients to hospitals by improving connectivity between care teams and patients. We help deliver better outcomes in the age of value-based care with the coordinate post-acute care solution. In addition, clients can achieve a panoramic view of each patient to enable closer communication and enhanced collaboration among care teams.
The solution provides:
- Care management and coordination
- Medical referral management
- Clinical workflow
- Clinical documentation
- Analytics, reporting, and dashboarding
Personalize contact center experiences
Personalize contact center experiences with AI capabilities that empower agents to rapidly connect patients to the care facility. We help improve customer satisfaction by enabling agents with the right tools to address queries effectively. The solution integrates the core system with electronic health records (EHRs) to give agents instant access to relevant patient information.
The solution provides:
- Appeals and grievances
- Call and inquiry management
- Patient scheduling
- Eligibility verification
- Pre-visit activity management
We empower our clients to change, disrupt, and tackle today’s business challenges with Salesforce Cloud solutions.