Conversational AI: Optimizes customer conversations across channels.
Ingest paper/fax: Understands hand-written/typed paper or images digitally.
Cognitive communicator: Understands and communicates in a human-like language.
Omni-channel experience: Provides a transformational experience across channels.
Increased customer satisfaction
Improved response and resolution rates
Higher accuracy across data formats
Improved agent productivity
Understand intents and sentiments
Consistent interfaces and experiences
Integrated experience across channels
Contextualized personalized interactions
Relevant service anytime, anywhere