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Finding and resolving connectivity faults and achieving early Right First Time (RFT) makes CSP’s Field Service the fourth emergency service. Field engineers are at the forefront of redefining customer loyalty, thanks to the valuable interactions they have with customers across the customer life-cycle. Many times, they face significant challenges due to increasing process complexity, proliferating technologies, and customers’ ever-increasing expectations. CSPs need a solution that allows field engineers to spend more time in building loyalty with customers rather than fixing and finding connectivity faults.
A rules-driven test and diagnostics solution supported by a mobile app can facilitate real-time diagnostics and optimize field engineers’ efficiency. It can fix an issue right the first time which is a sure way to delight and keep your customers. It reduces field servicing cost by enabling root optimization and remote testing and diagnostic capability.