Lean into data mastery to extend patient-centered care and promote health equity | Read the report
with Virtusa’s Intelligent Audit Platform
Audits are synonymous with cumbersome, extended work hours, more manpower, a pinch of frustration, and a good serving of anxiety. Well, being experts in healthcare and life sciences technology, we cannot let you continue to go through this unpleasant experience. Now, no wonder the audit industry is moving towards technology-driven solutions that ensure efficiency! Manual sampling and auditing are time-consuming and limit the ability to analyze large volumes of data, leaving critical information undetected. The world needs a platform that defines, measures, and tracks data to ensure a seamless auditing experience and produce quality assurance.
Introducing...
Virtusa’s Intelligent Audit Platform (IAP) - a solution that provides real-time reports with the help of automated and guided processes, helping you to easily track and monitor the audit process all from a centralized system. You will increase audit efficiency with more accessible work allocation, simplified discrepancy tracking, and holistic views of defect information. In short, our platform will be tailored to your organization’s requirements, and all you have to do is assign a couple of systems to your auditors with access to the IAP platform, and our technology will take care of the rest. From collecting data from a randomized sampling population to generating a flawless report – everything is done by and within the platform.
The solution is fully compatible with audit regulations prescribed by the Centers for Medicare and Medicaid Services (CMS) and MTM (Member Touchpoint Measures) prescribed by Blue Cross Blue Shield Association (BCBSA), etc. Thus, having a direct impact on the healthcare payers’ star rating that is credited by the American government.
High turnaround time
Manual sampling and auditing - this sequence of events demands time. Hence the high turnaround time. The absence of service level agreements, reminders, and automated escalations results in delays.
Manual sampling
It is unpardonable to choose manual audit sampling in this age of technology; unfortunately, it is one of the major challenges faced by organizations. Manual audit sampling leads to operational inefficiencies. Effort-intensive tasks to gather the population for the manual sampling for every audit run is a liability in this fast-paced world.
Financial implications
Low audit scores (error in the calculation) may result in potential brand damage, followed by fines and penalties for non-compliance. Process bottlenecks and increased resources to perform audit processes lead to higher costs.
Impact on productivity
Inconsistent work distribution among auditors and email communication make tracking difficult. Often actions taken while auditing are not recorded, which hinders the overall assessment.
Data security
Manual intervention results in a risk to data security. The audit data is protected health information (PHI) information which is highly sensitive and requires security restrictions. It is mandatory to have “auditory only” access to this kind of data.
Disparate systems
It is a common practice to assess documents from multiple systems despite the increased time and effort. The nature of the audit process is such that the data for the audit needs to be accessed and collated from various disconnected systems.
Our solution is unique. It offers a comprehensive centralized solution to conduct and manage all types of audits for an organization. We achieve that with the following:
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