Business operations, processes, or workflows are present everywhere and can manifest in diverse formats. They may be embedded in commercial off-the-shelf IT solutions, interconnected through legacy systems, or informally conveyed through emails and notes. Therefore, business process digitization is critical to any digital transformation initiative. The challenges include:

• The complexity of comprehending legacy IT processes or cultural norms
• Making the appropriate decisions in constructing a leveraged process network
• Ensuring accurate articulation of business architecture in the technical architecture with requirements clarity and elicitation practices
• Making the right choices of technical tools
• Cultivating consensus and user adoption, and many other anxiety-provoking imperatives
• Leveraging digital tools and technologies to optimize their operational workflows

At Virtusa, we believe that an organization’s business processes are critical assets that require exclusive curation to achieve operational excellence, sustainability, and competitive differentiation. Our process advisory expertise provides a battle-hardened perspective on process discovery, re-engineering, digitization, orchestration, automation, and process AI.