Operational excellence and competitive differentiation through process optimization

Transform, empower, and innovate.

In today's digital age, organizations aim to deliver exceptional customer experiences, reduce costs, and enhance operational efficiency. However, achieving these goals requires a critical component: process optimization. At Virtusa, we recognize the importance of process optimization for the success of digital transformation to unlock the full potential of technology adoption and automation. Without it, inefficient processes can limit the value gained from technology adoption and negatively impact your business performance.

  • Lower business value from inefficient processes
  • Complexity and costs of manual process mining
  • Complications in defining measurable efficiency gains
  • Inadequate monitoring of KPIs and SLAs
We are the process optimization experts

At Virtusa, we leverage our years of experience and proven methodologies to help you achieve optimal results.

Our approach ensures continuous improvement in process efficiency, reduces waste, and enhances quality by leveraging data analytics, process mining, and other technologies to leverage the full potential of automation. 

Expert consultants: Ensuring business process optimization for maximum efficiency and effectiveness.

Standardized processes: Ensuring consistency and efficiency for optimal results.

Minimal risk: The data-driven approach minimizes risks and maximizes efficiency, ensuring a higher success rate.

Improved Customer Experience: Optimizing business processes for higher customer satisfaction (CSAT) and Net Promoter Score (NPS).

Competitive differentiation: Optimization advisory services to achieve operational excellence and competitive differentiation.

Business Process Consulting Services
Virtusa engineering-first approach

Realize the absolute capability of your digital transformation

Our Lean Six Sigma-based methodology utilizes the define, measure, analyze, improve, and control (DMAIC) framework at the core of our process optimization advisory services.

The optimization advisory services aim to streamline business processes, standardize deviations, and enable data-driven decision-making. This approach ensures the success of digital transformation and leverages the benefits of technology adoption and automation.

Our focus on standardizing processes, eliminating inefficiencies, and reducing variability ensures operational excellence and competitive differentiation in today's rapidly evolving digital landscape.

Business processes continuity

Process optimization approach based on Lean Six Sigma's DMAIC model - define, measure, analyze, improve, control.

Process Mining Tools

Identify potential areas for automation using bots, AI-ML, or low code.


KPIs and Dashboards

Capture KPIs and deviations from standard SLAs to monitor efficiency gains.

Virtusa Consulting Methodology

Consulting paradigm for continuous process improvement to refine business processes continuously.

Success story

Find out what Virtusa can do for you

Speak to an expert, request an assessment, demo our solutions.


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