Steer Clear of Turbulence and Deliver a Superior Customer Experience Through Airlines Digital Transformation

The airline industry occasionally faces headwind ranging from falling ticket prices, fluctuating fuel prices, and competition from new channel consolidators offering a seamless customer experience, to a host of other challenges.

With digital strategies at the core of many transformation initiatives, Virtusa provides platforming solutions that enable omni-channel service, IoT for flight management, and utilizes a variety of technologies for other unique solutions that result in quality customer experience and guest retention. Our solutions and accelerators help reduce turnaround time, improve business efficiencies, and optimize operating costs.

Virtusa harnesses the power of digital transformation to help airline service providers achieve higher margins and increase profitability.

Digital Supply Chain Optimization

Improve supply chain agility and cost reduction though digital transformation

Digital Supply Chain Optimization

Our digital supply-chain solutions seamlessly integrate with your supply chain and inventory processes to improve agility and drive down costs. Our solutions encompass end-to-end, order-to-cash processes and inventory management. Contract logistics service providers design and deploy turnkey logistics solutions for handling supply chain nuances. By helping you design and operate smarter supply chains that optimize your inventory and asset utilization, we make your supply chain operations transparent, leading to positive customer satisfaction and financial success.

Outbound Logistics Solutions

Achieve enhanced delivery and reduce costs through multi-modal transportation networks

Outbound Logistics Solutions

Virtusa’s outbound logistics solution and deep expertise in logistics processes integrate complex IT systems to ensure seamless last-mile connectivity. Businesses are exploring new technologies like last-mile and first-mile delivery, which are hotbeds for innovation in the logistics industry. Hyperlocal parcel carries, crowd-based pickup and delivery, and real-time route optimization are some of the solutions that work in tandem across the ecosystem. These solutions enhance delivery and reduce costs through extensive, multi-modal transportation networks.

Connected Fleet Management

Deliver seamless and consistent experiences across a single platform

Connected Fleet Management

Virtusa’s connected fleet management solution integrates digital technologies such as IoT, cloud computing, and edge computing into an enterprise-class solution that uses vehicle data to deliver compelling, actionable insights for better decision making. Fuel and vehicle maintenance costs are one of the major input costs for logistics companies. Accurate predictions of vehicle availability offer better route simulation and planning, which lead to better customer service. We help reduce fleet maintenance costs, optimize fleet productivity, and monitor vehicle health for improved performance. We deploy accelerators that enhance vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) communication to provide greater safety and efficiency, ultimately leading to a superior customer experience.

Omni-Channel Customer Experience

Deliver a seamless and consistent experience across touch points

Omni-Channel Customer Experience

Our omni-channel strategies help improve customer retention. We deliver in-store personalization and sophistication by integrating digital and physical experiences. While most businesses have a clear vision of how to optimize the customer experience, they lack in implementation, and technological or operational expertise. A seamless experience is a basic demand now, but due to the traditional channel-centric inventory silos delivering a unified experience is quite challenging. With customer loyalty waning thin, immediacy, personalization, and accessibility should be your top priority.

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