Intelligent products and services are moving from being standalone entities to being elements within collaborative
webs of intelligent things.
While we may be getting used to devices being connected through the Internet of Things (IoT), the technology still requires fairly fundamental human intervention, including initiation, monitoring and feedback. When you add artificial intelligence (AI) to the mix, the value that we will generate from these devices will multiple exponentially, as they become able to make decisions and take action.
In the insurance industry Intelligence of Things is already starting to be used to determine fault in the event of a motor accident and, on the flip side, to reward responsible drivers with lower premiums. But what if they used AI which could process IoT data from vehicles and smart street furniture to write up accident reports instantly, adjust premiums and pay out claims automatically?
Picture health wearables being able to communicate with intelligent medical devices to automatically change the dose of medication administered, to suit a patient's needs. The interaction would be recorded and compared with thousands of other patients with similar conditions to evaluate efficacy and spot trends that may be leading risk indicators.
What if your bed could let your coffee machine know you had overslept? The coffee machine wouldn't only know when the coffee should be ready, but whether you were likely to need a stronger brew on that day.
What if your bank account could communicate with your online supermarket account to indicate your finances were tight this month, and that your next food order should consist of more value items rather than premium products?
To take advantage of these types of opportunities, businesses need to evaluate their approach to AI and IoT, taking a holistic view that encompasses people, third party machines and services as users of their products. Customer journey maps just got a whole lot more complicated.
At CES 2018 in Las Vegas, Whirlpool presented their vision for an intelligent, connected kitchen. The company had recently acquired and improved the recipe app Yummly, which now allows users to scan their fridge. Using image recognition technology, it provides people with recipes based on the items they have. Yummly will show recipes with instructional videos and send cooking directions directly to their smart appliances.
The app is also integrated with Instacart, which allows users to add missing items to their shopping cart and have them delivered. A scheduling feature reminds users when to start preparing the meal to have it on the table by their desired dinner time, preventing dinner party embarrassment.
Samsung shared its vision for their "SmartThings Cloud" at CES 2018, a voice enabled platform that can connect every Samsung device. This will mean that in the future, your new Samsung TV will set up itself by talking to your phone, and your Samsung Smart Fridge will be able to recognize individual voices and give personalized responses and information to each family member.
It is Samsung's vision that by 2020 every device they build will be Internet connected and by extension connected to their SmartThings Cloud.
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