Global Delivery Director
According to the famous engineer Joseph Juran, quality means "fitness for use" and for the
legendary businessman Philip Crosby, it means "conformance to requirements." I believe both are important, but today I want to focus on Quality Assurance (QA), as it is the engine that drives the overall cost of quality' in any organization.
A strong QA team takes the necessary precautionary steps to ensure reduction in the overall Cost of Quality. The following are the key responsibilities of an efficient QA organization:
Quality assurance is the key on which an organization's overall cost of quality is regulated. Once we have established the key QA practices that an organization should follow, it becomes easier to reduce the overall cost of quality.
Shyam Ramanathan has been working in the IT world for over 21 years, where he has developed a breadth of knowledge and experience in program management, requirements analysis, requirements review, Use case modelling, project planning, test design, test execution, and establishing global delivery teams across geographies and building Center of Excellence.
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