Global Delivery Director
Establishing a Testing Center of Excellence is a key undertaking for many organizations now. The current spend on quality has increased considerably and it is growing at a faster rate than overall IT spend. A lot of customers want to centralize testing to get a unified, wholesome picture of quality within an organization.
The audit requirements have also become stringent and Quality Assurance (QA) has to be separated from the development. Providing an independent view of quality is of paramount importance, as it has been well said, what gets measured gets improved. It is important not to bombard customers with more measurements, but to identify the key metrics that can help in making appropriate course corrections.
The 'Shift Left' philosophy is the key in enabling a better overall Cost of Quality. This means QA teams also need to be involved right at the beginning of the Software development life cycle to get the maximum benefit. Encouraging QA teams to participate in User Story or Requirement Analysis sessions ultimately ensures better understanding of the requirements which results in better scenarios/test cases.
Following are the key metrics that can help drive QA improvement
Addressing these QA metrics is crucial for creating a well-established Testing Center of Excellence. Reporting these metrics on a regular basis ensures project quality is always maintained at a high level. This is vital to helping customer make project decisions and appropriate course corrections, and will eventually lead to better business outcomes.
Shyam Ramanathan has been working in the IT world for over 21 years, where he has developed a breadth of knowledge and experience in program management, requirements analysis, requirements review, Use case modelling, project planning, test design, test execution, and establishing global delivery teams across geographies and building Center of Excellence.
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