Learn how to drive scalable, mission-critical value across your enterprise by delivering growth through enhanced customer and employee experience.
Companies struggle to keep up with changing customer needs and are spending excess time, effort, and money to maintain outdated legacy applications. As a result, most of their IT budgets are spent on maintaining the status quo and not on innovation.
To achieve sufficient cross-organizational value and impact your business bottom line, companies should focus on enhancing the following areas:
Nowadays, customers are constantly looking for products that cater to their specific needs. In return, companies are merging to support these demands and to improve their market share. Physical call centers are being replaced with virtual spaces and remote agents, so automation is crucial to ensure seamless customer service. Operations must streamline operations to support efficient employee onboarding and improved customer experiences, such as easy interactions, usage, and speedy call resolutions.
With the convergence of IT and OT capabilities and the adoption of cross-industry practices for organizations across the manufacturing sector, Pega connects workflows and interactions for the customer and operational lifecycles at an industrial level.
Personalize customer engagement to generate lifetime customer value for traditional automotive and emerging mobility customer lifecycles or the new “as-a-service” subscribers – focusing on the “always on, real-time” expectations of today’s consumers.
Onboard new suppliers and streamline operational friction in supplier management. We can eliminate significant processing time from workflows and help you protect your revenue, results, and reputation from risk.
Uniquely combine personalization with customer engagement to increase loyalty. With our help, businesses can: Reduce time and effort to close out loans, accelerate customer onboarding experiences, automate account servicing to resolve service requests and payment exceptions efficiently across channels, intelligently manage delinquencies and collections, and rapidly boost the efficiency of various back-office processes to streamline costly manual operations.
Automate and deliver exceptional customer and aftermarket services: Maximize product and machine uptime, minimize customer effort and disruption, enable preemptive resolution of maintenance, warranty, and other lifecycle events that generate or erode customer loyalty, and adopt new “as-a-service” business models.
Streamline enterprise operations by removing cost, time, and risk to boost agility and efficiency of complex or manual operational processes such as quality management, customer order management, supplier management, shared services (i.e., High-Volume Transactions), and ESG/sustainability. For converged ERP-powered IT/OT workflows needing modernization, Pega’s low-code decision-making, and workflow automation can provide an agile layer of support and help you unlock business value.
Pega is a low-code platform that helps customers build and release applications rapidly. Pega’s rule-driven architecture with case management capabilities enables end-to-end case tracking and provides visibility during the tracking process. Pega’s A.I.-driven decision platform provides one-on-one interaction for the customer and empowers customer service agents to guide interactions with next-best-action solutions. Pega’s robust architecture connects with legacy platforms to allocate data in one place, allowing for seamless business workflow processing and a single data view.
Virtusa has been a critical strategic partner to Pegasystems for over a decade, and we proudly hold one of the largest Pega consulting practices. Additionally, we have invested substantially toward developing Pega-based solutions and consulting service offerings, incorporating our strong domain knowledge and diverse engineering background.
Are you ready to unlock new value for your business?
Partner with Virtusa today and begin your enterprise transformation journey.