Insurers must embrace digital solutions to improve client experiences, streamline processes, and remain competitive in the face of tech-savvy customers. This transition necessitates modernizing obsolete backend systems in today's digital landscape.
Virtusa's Digi-proofing provides carriers offer multifold benefits: it delivers individualized stakeholder experience while modernizing fundamental core systems.
Carriers may provide a cohesive and engaging digital experience across channels by personalizing client journeys, introducing customer dashboards, enabling self-service choices, and deploying chatbots.
Due to integration limits and a lack of analytical capabilities, outdated legacy systems stymie digital advancement. Digi-proofing advocates for the modernization of backend systems through the use of APIs and Microservices to provide flexibility and scalability while overcoming the limitations of monolithic architectures.
Unlocking the power of data acquired through cloud-based management and AI-driven analytics is critical. Carriers can use these insights to inform decision-making and improve services across client touchpoints and internal systems.