Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report
Insurance operations face increasing complexity and cost pressures. Traditional automation and rule-based systems often lack the scalability and adaptability required to keep pace with evolving customer expectations, regulatory demands, and the need for faster turnaround times. Integration challenges with legacy platforms and compliance requirements (GLBA, CPRA) add more hesitation, while the ROI of new AI adoption often remains unclear.
Virtusa's Agentic AI solutions deploy autonomous, intelligent agents that not only automate tasks but also reason, adapt, and improve over time. These agents handle complex, multi-step processes across underwriting, claims, and policy servicing, making intelligent decisions with complete transparency and control. Unlike traditional automation, agentic AI learns from every interaction, handles exceptions without breaking, and seamlessly integrates with your existing platforms and data systems.
Proven results
Our clients have achieved measurable impact:
- 25% call deflection through intelligent provider call center transformation.
- 50% faster time to market for new insurance products and services.
- 70,000 agents scaled to serve 20M+ members with consistent, intelligent support.
- Significant reduction in turnaround time for underwriting and claims processing.
- Higher accuracy in risk assessment and fraud detection.
Our solution offerings include:
- Insurtech platforms: Cloud-native, AI-driven systems that modernize cores and deliver hyper-personalized experiences.
- Underwriting workbench: AI-powered insights, automated data ingestion, and collaboration tools that improve risk selection, reduce leakage and accelerate policy issuance.
- Next-gen claims transformation: Agentic AI that optimizes first notice of loss (FNOL), speeds adjudication, detects fraud patterns, and creates beneficiary-first experiences at every touchpoint.
- Built-in governance: Compliance-ready architecture designed for GLBA and CPRA standards, with bias monitoring and comprehensive audit logging.Designed to meet GLBA and CPRA standards with built-in governance.
- Human-in-the-loop design: Combines automation with oversight to ensure trust and accountability.
Why Virtusa:
- We bring deep insurance domain expertise combined with cutting-edge AI capabilities. We integrate seamlessly with your core platforms, APIs, and enterprise data systems, delivering measurable outcomes with governance you can trust.