Telcos’ quest for customer-centricity: Fixing data gaps to deliver what users truly need | Read the report
Telecom revenue is shifting as core connectivity becomes commoditized. Billing and revenue management must act as the heartbeat of monetization with real-time charging, rapid offer launches, and audit-ready accuracy across consumer, enterprise, IoT, and B2B2X models.
The whitepaper traces the evolution of billing from tightly coupled, batch engines to cloud native, orchestration-oriented platforms. In the current era, billing sits inside an integrated production factory that enables real-time pricing, settlement, and SLA aware charging. Many operators still rely on legacy monoliths that limit agility, scalability, and compliance, making modernization urgent.
Virtusa and Aria position billing SaaS as a monetization operating model. The approach is configuration-first and catalog-driven. Reusable components for rate plans, usage dimensions, discounts, settlement rules, and SLAs are assembled through governed configuration instead of custom code. Catalog governance serves as the control plane that aligns CRM, CPQ, billing, order management, and provisioning to prevent catalog sprawl and ensure consistency.
The model is ODA aligned and API first. Standardized integrations embed billing as a composable service across the enterprise, enabling event-driven charging, real-time balance exposure, and seamless orchestration. Virtusa operationalizes the platform with Billing as a Service that covers bill runs, invoicing, payments, disputes, reconciliations, and continuous assurance. AI-enabled controls are embedded in the lifecycle for rating validation, anomaly detection, leakage prevention, and proactive optimization.
3GPP compliance is central in 5G. Converged charging systems aligned to TS 32.xxx and TS 32.291 support online and offline charging, dynamic authorization, and high volume rating across mobile, fixed, IoT, MEC, enterprise, and roaming. This improves accuracy and audit readiness.
The paper outlines a disciplined migration path using parallel runs, catalog harmonization, and reconciliation to protect revenue. By minimizing customization and leveraging out-of-the-box capabilities, operators lower cost to serve, accelerate time to market, and preserve upgrade safety. The outcome is elastic, compliant, and future-ready monetization that extends beyond connectivity into enterprise services, IoT, edge, and multi-party ecosystems.