Product support and maintenance is quite important for product companies as they look to offer a seamless and high-performing experience for their customers. Changing business needs and stricter IT expenditure oversight has made product companies realize that they need to utilize proven methodologies to develop new applications and maintain existing ones; otherwise, they face the risk of implementations going poorly. At Virtusa, we already have a number of long-standing partnerships with many ISVs to provide an ecosystem of support services. We have successfully provided over 2000 person-years of support services to partners who are industry leaders and lead large product portfolios with multi-year service relationships. Our product support (L1 - L3) services provide rapid access to a large group of highly skilled, travel-ready resources across multiple geographies to quickly establish or enhance engineering teams.