Associate Engineer - Technology

Colombo, LK

Associate Engineer - Technology - (CREQ131256)


2-3 years Experience in helpdesk/desktop support.
Provide Level 2/3 technical support to computer users via remote and onsite support by resolving software/application and hardware problems on PC/Laptops/Wyse terminal computers. Includes prioritizing business critical and operational issues, and in-person requests for technical support from users experiencing problems with computer hardware and software, server systems, peripherals, mobile devices, basic networking, and other computer- related technologies
Installs/assists business end-users in installation of hardware and peripheral components such as monitors, keyboards, printers, scanners, and OneDrive storage at remote and onsite business premises
PC imaging and provisioning knowledge is a must.
Experience in both hardware and software troubleshooting
Microsoft office 365 / Active directory / Azure knowledge will be added advantage
Positive attitude towards continues service improvements and task automation
Able to follow the given process and maintain Process documents.
Nice to have previous experience in Monitoring tools and Scripting knowledge (PowerShell)
Experience in incident management, problem management, change management
Ensure notification and resolution requirements are met within the timeframe
Experience in L1 and L2 end user support for infrastructure and application
On call after hours for guidance and issue escalation
Experience in VM Environments, Network troubleshooting
Ability to work with both Technical and Business Users and offshore helpdesk team
Ability to understand and escalate issues
Willing to learn new technologies.
Excellent communication skills
Able to manage and mentor offshore team
ITIL v3/4 knowledge
Knowledge in Ivanti/LANDESK/SCCM is preferred
Knowledge in MS Windows Server 2008/2012/2016/2019 is an advantage
On-prem to cloud migration experience will be highly considered for this position
Other Skills/Abilities/Certifications
Experience in Network/ Windows Servers support/Desktop issues
Experience in Oracle-DB
Experience operating a 24x7 operations center
A+/MCP/MCSE/MCSA/MCTS/MCITP certifications are highly advantage.
Excellent communication skills
Willing to learn new technologies

Primary Location

: LK-1-Colombo


: Full Time

Job Type

: Experienced


: No

Job Posting

: 04/05/2022, 6:59:27 AM

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