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CRM Business Analyst

Dubai, Dubai, United Arab Emirates
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CRM Business Analyst - CREQ185799
Description

Role: Business Analyst – CRM

Skill: CRM,Business Analysis

Experience: 8+ Years

Job Description:

· Document and analyze user business processes and requirements

· Conduct testing of new or modified systems

· Serve as communications link between user and technical group

· Provide ongoing user support including troubleshooting and resolution of system issues

· Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis

· Assisting users with setup of campaigns/events

· Monitoring quality of data and processes Creating reports and queries

· Adding/Removing users, training new users and maintaining user documentation

· Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality

· Experience in Agile projects (Scrum, Kanban)

Qualifications for CRM business analyst

· Proven experience in of functional design, business change, Operating model design and process design

· Understanding of the software development life cycle principles, background in software development

· Strong background in business analysis and/or system analysis

· Experienced in UAT and bug fix

· Prior experience in Siebel CRM projects is highly preferred

· Background in insurance industry is a definite advantage

Primary Location
Dubai, Dubai, United Arab Emirates
Job Type
Experienced
Primary Skills
Telco Partner Service Management
Years of Experience
6
Travel
No
Job Posting
25/04/2024

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Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

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Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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