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The industry gold standard in business continuity

At Virtusa, we hold ourselves to a higher standard when it comes to business continuity. We know how important technology is and what it takes to keep it moving forward. In fact, our Business Continuity Program (BCP) is considered the industry gold standard.

COVID-19 Update

As the COVID-19 pandemic continues, the safety of our employees, their families, our clients, and our partners remains our top priority.

We've created a voluntary return to office (RTO) plan with guidelines and precautions to ensure our employees, clients, and partners conduct business while remaining safe and continue to:

  • Communicate safety protocols and preventative measures
  • Enable remote work and promote social distancing
  • Establish guidelines for business travel and company meetings 

Our response also includes activating our business continuity plans. Our plans are based on industry best practices and our own experiences.

COVID-19 has not affected our ability to continue to deliver an excellent experience for our clients. We continue to leverage technology to continue business as usual and use that knowledge to work with our clients successfully.

We understand the dramatic shift this has created in business.

Please let us know if there is anything we can do, and visit our Crisis Management Services page to learn more about how we can help.

As the situation continues to evolve, more questions will be raised and our responses to earlier questions may change as well. We will continue to communicate with you through this page. If you have any additional questions, please write to response@virtusa.com and read more about our response efforts here.

We at Virtusa thank you for your support as we work through this together.

Our interconnected system of 22 ISO22301-certified Advanced Technology Centers (ATC) is uniquely designed and staffed for near zero client disruption, worldwide. Our experienced, onsite response teams remain prepared to implement stringent crisis management protocols for physical, network and human resources 24/7/365.

Virtusa BCP protocols include:

Mobilization of Response Teams and Procedures

  • Response teams engaged, and protocols enacted within 60 minutes of event verification
  • Proactive confirmation of Team Member safety within 2-3 hours

Facility Monitoring and Security

  • Ongoing incident monitoring, detection and security
  • Vendor network for additional support services as needed

Continuation of Services for Near-Zero Client Impact

  • Infrastructure
    • Additional infrastructure and hardware for remote connectivity (with prior client permission)
    • Seamless transfer of projects with shared ATC operations within minutes
    • Additional infrastructure available to strengthen recovery during extended outages
    • Backup and fail over policies and procedures
  • Talent Mobility
    • Team Member transportation to Virtusa campuses to minimize disruption
    • Flexible Team Member transition across ATCs within close proximity, providing accommodations and enhanced security measures if required

Frequent and Transparent Communications

  • Timely information exchange with government authorities and external parties
  • Transparent and frequent communications to Clients, Partners and Employees
  • Direct access to onsite Executive in charge of Strategic Response Center operations
Learn more about our Business Continuity Program

 

Contact your Account Manager or send us an inquiry below