At Virtusa, we hold ourselves to a higher standard when it comes to business continuity. We know how important technology is and what it takes to keep it moving forward. In fact, our Business Continuity Program (BCP) is considered the industry gold standard.

Our interconnected system of 22 ISO22301-certified Advanced Technology Centers (ATC) is uniquely designed and staffed for near zero client disruption, worldwide. Our experienced, onsite response teams remain prepared to implement stringent crisis management protocols for physical, network and human resources 24/7/365.

Virtusa BCP protocols include:

Mobilization of Response Teams and Procedures

• Response teams engaged, and protocols enacted within 60 minutes of event verification
• Proactive confirmation of Team Member safety within 2-3 hours
  
  

Facility Monitoring and Security

• Ongoing incident monitoring, detection and security
• Vendor network for additional support services as needed
  
  

Continuation of Services for Near-Zero Client Impact

• Planning & Effectiveness
  • Tailor-made client specific Business Continuity plans and evaluation procedures
  • Recovery strategies & solutions for near-zero client impact 
  • Identifying Internal & External dependencies in planning stage for near-zero client impact during crisis event 
• Infrastructure
  • Additional infrastructure and hardware for remote connectivity (with prior client permission)
  • Seamless transfer of projects with shared ATC operations within minutes
  • Additional infrastructure available to strengthen recovery during extended outages
  • Backup and fail over policies and procedures

• Talent Mobility
  • Team Member transportation to Virtusa campuses to minimize disruption
  • Flexible Team Member transition across ATCs within close proximity, providing accommodations and enhanced security measures if required
  • Geographic Agnostic teams/ Split operations in different ATCs to ensure the continuity of critical deliverables where possible
    

Frequent and Transparent Communications

• Timely information exchange with government authorities and external parties

• Transparent and frequent communications to Clients, Partners and Employees

• Direct access to onsite Executive in charge of Strategic Response Center operations