Calibrate your development agility and service quality using root cause analysis

In this fast world, where time-to-market is as crucial as the product/solution itself, defect reduction becomes one of the key objectives for customer delight and competitive edge. Defects are injected or unnoticed at various levels of the SDLC that often results in rework impacting quality and client satisfaction. While... Read More Posted in: IT Service Management, Technology, Technology meets Business

The case of experimental environment for driving innovations in banking and financial services industry

There is a paradigm shift happening in the banking and financial services (BFS) space. Day in and day out we are reading stories about new technologies, new business models that are reinventing the way banking is done. These rapid changes are largely inflicted by a strong FinTech ecosystem comprising... Read More Posted in: Banking & Financial Services

Driving enterprise mobile initiatives with a strong partner ecosystem

Today we see the chaotic, yet exciting, shift in digital transformation. Enterprises are understanding that mobile solutions are key to transforming their customer and enterprise engagement.  They are understanding because they see the mobile movement happening. So why do we talk about the mobile movement?  We all have heard... Read More Posted in: CEM, Enterprise Mobility, Technology, Technology meets Business

Embracing change: An insurance perspective

We humans think linearly. Our linear thinking have, so far, helped us in making linear predictions about the future and we often got away without a significant deviation from our predictions. This changed suddenly a few years ago when the explosion of new technologies started outpacing us in our... Read More Posted in: Insurance

Robotics process automation, the present and the future of banking Industry – Part III

Get your organization ready to embrace the next big thing across your enterprise Embracing Automation The primary objective of automation is to eliminate routine no-brainer tasks and improve employee productivity. Enterprises will also continue to embrace automation technologies to improve corporate financial performance while simultaneously accelerating business growth. As... Read More Posted in: Banking & Financial Services, Technology, Technology meets Business

Why do banks and retails care about UX and digital?

Digitalization, user experience (UX) and cloud computing are some of the major trends that have seen an increasing and widespread adoption in the financial services, banks and retail industry lately. While digital only retail have been around for a long time, digital-only banks have also emerged in the last... Read More Posted in: Banking & Financial Services, CEM

Technology: A key to patient satisfaction?

Patients are the key driving force of today’s consumer-driven healthcare market. Whether it’s the caregiver one chooses from or a facility chosen from the Centers for Medicare & Medicaid star ratings, patient satisfaction marks the future of this highly dynamic and competitive industry. As for health plans, apart... Read More Posted in: Healthcare

Adobe Summit 2016 Recap

“A New Moore’s Brand Law – Customer Expectations Double Every 18 Months” At Adobe Summit 2016, 10,000 people united to see the first Adobe Digital Marketing Summit in Las Vegas, NV after a 10 year run in Salt Lake City, UT. It’s now the biggest gathering of digital marketing professionals... Read More Posted in: CEM

Embracing the top trends in software testing

The proportion of IT spend allocated to QA and testing is predicted to rise to 40 percent by 2018 according the World Quality Report for 2015–2016. On average, organizations spend a lesser portion of their IT budgets on testing, but avoidable costs of failure often account for more of... Read More Posted in: Software Testing

Digital wallets not yet ready for prime time

We read a lot about digital wallets these days – particularly in the wake of 2014’s Apple Pay announcement. All this excitement inevitably raises the question: when will digital wallets replace leather wallets? In other words, when will old fashioned cash and traditional credit cards become passé? To answer... Read More Posted in: Banking & Financial Services