I now pronounce you device management and cloud computing

After doing numerous Proof of Concepts (PoCs) and looking at the results, it is clear that everyone has the same question, does this save us money? When it comes to device management, ironically, the answer is that it actually increases your cost! The moment you sign the contract with... Read More Posted in: Cloud Computing

Keys to effective QA organization

According to the famous engineer Joseph Juran, quality means “fitness for use” and for the legendary businessman Philip Crosby, it means “conformance to requirements.” I believe both are important, but today I want to focus on Quality Assurance (QA), as it is the engine that drives the overall cost... Read More Posted in: Software Testing

At PegaWORLD 2015, It’s CRM, Evolved!

PegaWORLD 2015 was successfully concluded on June 9th in Orlando, FL. The event featured clients and partners from all over the world. An array of keynote speeches, breakout sessions, and demos led the event and there was a lot of learning for everyone, from CEOs to entry-level engineers and... Read More Posted in: BPM

Trends in Customer Loyalty

Customer loyalty is a number one priority these days. That’s because acquiring a new customer may cost you six times more than keeping the ones you already have happy. As more loyalty programs are implemented across different industries, they are becoming more and more complex and challenging. Companies spend... Read More Posted in: CEM, Technology meets Business

Data Collection for better analysis – 5 different aspects users need to keep in mind

Data, as we know, is a collection of facts or information. Historically, data has been collected in many forms. After the advent of technology, data now is mostly found in PDFs and other related formats. We may have data stored in tables, but eventually, when it is to be... Read More Posted in: DWBI

Testing the Internet of Things? It’s time to plan your test strategy

What is your reaction to a technology that is likely to impact economy by $6.2 trillion by the year 2025 as valued by McKinsey Global Institute? Of course I am referring to the “Internet of Things” or “IoT” as it is commonly called. Though $6.2 trillion may be a... Read More Posted in: Uncategorized

A New Frontier for CRM: The Internet of Things

Isn’t Customer Relationship Management technology supposed to be dead? Apparently it’s getting a lifeline from the Internet of Things. Gartner predicts “CRM will be at the heart of digital initiatives in coming years as enterprises look to create more targeted interactions in a multichannel environment.” The research firm has... Read More Posted in: CEM, IoT (Internet of Things)

From capacity planning to capacity management in cloud

The ultimate goals of capacity planning are optimization of IT resources and minimizing infrastructure cost. An ideal capacity plan strikes the right balance between infrastructure cost and the availability/performance of the application. Cloud computing offers additional flexibility when compared with the traditional IT infrastructure such as compute and storage. Many... Read More Posted in: Cloud Computing

5 focus areas to accelerate Provider enrollment using Pega BPM

Multichannel Provider Data Intake Provider data is obtained from a variety of input channels such as CAQH, Federal and State Rosters and exclusion lists, malpractice claim history etc. and this data are often incomplete and outdated. Cleaning and processing this data involves huge time and effort, in a typical... Read More Posted in: BPM, Healthcare

Analyzing how Pega 7 upgrade helps meet the new world of customer demands

When looking at technology adoption, the standard curve is almost always put forward as the model of what is going to happen in the marketplace. And somewhat reasonably, it is a predictor of market behavior; with identification of innovators, early adopters, etc. For reference see the graph below. The... Read More Posted in: BPM