The client is a not-for-profit global alliance of 24 leading telecom operators, focused on creating a unified, open platform for cross-operator and cross-device mobile application development. Their mission is to build a standard platform for mobile services, create a number of client-powered mobile application storefronts, and unlock the full value of Mobile Network Operators’ (MNO) networks.
The client had launched a range of tools to encourage innovation among mobile developers globally. These included common mobile widget specifications, easy-to-use developer kits, along with an online repository, distribution, and payment system to help developers roll out their products to customers in 70+ countries across Africa, Asia, Europe, and North America.
In their effort to help developers build cross-operator, cross-device, mobile application platforms, the client launched a range of mobile services for the developer community.
They needed a set of portals that would:
- Accelerate the pace of application innovation
- Allow developers across the globe to access developer kits for mobile applications
- Integrate with client-provisioned app stores as well as payment and settlement apps
- Allow developers to easily monetize applications across platforms and technologies through cross-operator billing services
- Support multiple languages for app development
- Enable mobile operators to administer and provide support services to developers and consumers
Virtusa developed a multi-local set of portals, including a developer portal, an end-user portal, and an operator portal, based on the open-source Liferay portal.
The solution enabled developers to download platform software development kits (SDKs) for developing applications that ran on multiple devices and operator networks, uploading these mobile apps across various storefronts, along with providing support for diverse payment applications. In the first year of release, over 30,000 unique visitors downloaded the developer kit and the developer portal had over 20,000 users with 3000+ mobile apps uploaded.
All of the portal’s functionalities were accessible from a single interface. Virtusa also delivered an end-user portal, an operator admin portal, and a customer service portal to help the developer and consumer communities.
With Virtusa's open source portal solution, the client saw the following benefits:
- Reduced costs by 50% for self-service portals
- A single-interface for mobile networks to distribute applications to their app storefronts, and charge users for digital merchandise via their operator bills
- Assured compliance of mobile applications with published standards via rigorous workflows
- Scalability to handle server loads across 70+ countries and 24+ mobile networks
- Increased business momentum, with the portal attracting 40000 developers and 8000 portal widgets