The client managed their internal business applications with multiple vendors based on a staff augmentation mode. The client wanted to move to a managed services model to optimize costs and manage their SLAs.
Emergency medical services provide treatment to those in need of urgent medical care. Therefore, emergency response service needs to be available at every hour of the day, every day of the year, and respond immediately when signaled by alert devices. Quick service is the most important part of a good medical alert service. Therefore, emergency response providers must have sophisticated systems in place that can monitor any incoming help signals and route the call to the appropriate rescue care teams. These systems must allow end-to-end monitoring of subscriber calls. All activities of the call center representatives must be monitored to enhance the medical emergency handling process.